Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Data engineer- Data platforms (GCP) H/F - IBM Client Innovation Center Paris/île de France

Company: IBM

Location: Lille, FR

Posted Dec 09, 2025

The text promotes IBM Consulting job opportunities emphasizing collaboration with global clients, innovation in cloud and AI solutions, and career growth through technical expertise and strategic partnerships. It highlights required skills in data engineering, cloud technologies, and problem-solving while showcasing a supportive work environment with development opportunities.

Software Developer - DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description highlights a DevOps Enablement role at IBM, emphasizing opportunities to work on innovative AI-powered cloud-native solutions, collaborate across teams, and contribute to reliable enterprise-grade financial applications. The position requires expertise in DevOps practices, scripting, and automation tools while offering growth prospects within a global organization.

Application Architect-Microsoft .NET

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The role involves collaborating with clients on hybrid cloud and AI projects, requiring expertise in Microsoft technologies and agile methodologies. Responsibilities include software development, problem-solving, and continuous learning within IBM's delivery centers.

SAP Fieldglass Support Engineer

Company: IBM

Location: Sofia, BG

Posted Dec 09, 2025

IBM Consulting emphasizes long-term client relationships and growth opportunities. The SAP Fieldglass Support Engineer role requires technical expertise and collaboration, with a focus on system stability and innovation in a dynamic environment.

Package Consultant-SAP HANA FIN TR

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in SAPFINTR implementations. It outlines responsibilities like project leadership, testing, and system solutions while highlighting required education and preferred skills.

IJDS【東京/新潟/広島/福岡】プロジェクトマネージャー(金融領域)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a project manager role at IBM Japan, requiring leadership of cross-industry technology projects and collaboration with clients. The position emphasizes career growth, innovative solutions, and utilizing IBM's technology portfolio to drive customer transformation.

Security Device Analyst

Company: IBM

Location: WROCLAW, PL

Posted Dec 09, 2025

This text describes a job posting for an IBM SOC Security Device Analyst role in Poland, outlining responsibilities related to cybersecurity operations, required education (bachelor's degree), preferred qualifications (master's degree), and technical expertise in network security tools and certifications. It details the work model with 24/7 coverage and emphasizes skills in troubleshooting, device monitoring, and incident analysis.

Security & Compliance Engineer - Sovereign Cloud

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description highlights a role in IBM's Sovereign Cloud offering, requiring expertise in security and compliance, collaboration with global teams, and experience with tools like Nessus and Nexpose. The position emphasizes innovation, problem-solving, and working in a fast-paced environment with cross-functional teams.

ECP Payroll Transition Project Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job posting seeks an experienced Project Manager to lead a critical SAP Payroll system transition from ECC to ECP across Asia Pacific markets. Responsibilities include project lifecycle management, risk mitigation, and ensuring compliance with regional regulations. Required expertise involves SAP Payroll systems, multicountry deployments, and leadership of diverse teams.

Senior SAP PP/QM consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves supporting SAP PP and QM modules, collaborating with clients, and requiring expertise in SAP systems, process optimization, and technical tools. The position emphasizes teamwork, system stability, and integration with other modules.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on long-term client relationships, global collaboration, and leveraging IBM's technology platforms to drive innovation. The role requires SAP expertise, project management skills, and experience with Indian market-specific requirements like GST and EInvoicing.

AI/ML Engineering internship: SVL

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description outlines the role of an AIML Engineer intern at IBM's Automation and AI group, focusing on machine learning, LLM integration, and data governance. Responsibilities include data collection pipelines, model optimization, and establishing AI best practices. Requirements emphasize education in computer science or related fields, programming skills, and experience with ML frameworks.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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