Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

SAP Defense & Security lead Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting seeks an SAP Defense & Security Lead Consultant with expertise in implementing SAP solutions for defense and security clients. The role involves requirement analysis, solution design, project management, testing, bug resolution, training, and stakeholder management. Requirements include a NATO passport, security clearance, SAP IS DampS experience, ABAP skills, and cybersecurity knowledge.

Package Consultant-SAP Application Extensions

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a developer role at IBM Consulting, requiring expertise in ABAP, HANA, and SAP technologies. Responsibilities include designing systems, integrating software, and delivering technical solutions to clients. Educational requirements include a bachelor's degree with preferred master's, and significant experience in specific technical areas.

Data Engineer-Data Warehouse

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a Data Engineer role at IBM, involving data analysis, innovation, and collaboration in technical projects. Responsibilities include working with diverse teams, using advanced tools, and contributing to data-driven solutions in a dynamic Agile environment.

Accounts Payable Specialist-Japanese Bilingual

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

This job description highlights IBM's collaborative culture and opportunities for innovation, emphasizing roles in financial processes, compliance, and teamwork. It outlines responsibilities like invoice validation, tax code management, and process improvements, along with required skills in English/Japanese and analytical tools.

Workday HCM Functional Consultant (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting offering career growth, technical expertise, and collaboration with innovative companies. It emphasizes opportunities for professional development, cross-functional teamwork, and working with cutting-edge technologies. The position requires Workday functional expertise and offers benefits like training, certifications, and global project involvement.

Associate Business Transformation Consultant Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Consulting's internship offers professional growth, collaboration with clients, and skill development through diverse projects and mentorship.

Sales Solution Leader Oracle Cloud Infrastructure (OCI), KSA

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

The text describes a senior technical role focusing on Oracle Cloud Infrastructure solutions, emphasizing collaboration with clients, innovation, and leadership in solving complex challenges. It highlights required expertise, responsibilities, and opportunities for impactful work in emerging technologies.

Application Developer - IT Service Management

Company: IBM

Location: Calgary, CA

Posted Dec 09, 2025

This role involves collaborating with clients on IBM technology solutions, emphasizing technical expertise and agile methodologies. It requires ServiceNow experience and leadership skills, offering opportunities to innovate and solve business challenges through strategic partnerships.

Brand Technical Specialist (Sales Engineer) - Infrastructure Automation - HashiCorp

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

The role involves providing industry-leading solutions to address cloud security and compliance challenges, fostering professional growth through collaborative environments and technical expertise. It emphasizes career advancement, client trust-building, and strategic problem-solving with IBM's technologies.

Product Management Intern - IBM Storage 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text highlights IBM's role in providing hybrid cloud infrastructure solutions and emphasizes a growth-minded culture focused on innovation and collaboration. It outlines job responsibilities involving market research, customer analysis, and product development, while detailing required education and technical skills for the position.

Senior Java Engineer

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative projects, collaborate with global clients, and contribute to hybrid cloud and AI advancements. It emphasizes career growth, technical expertise, and a supportive work environment with agile methodologies and cross-functional teamwork.

Associate Business Transformation Consultant- Enterprise Strategy

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

The IBM Consulting Associates Program offers growth opportunities, collaboration with global clients, and professional development. It emphasizes innovation, technical skills, and impactful solutions for clients.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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