Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Developer - AWS Cloud Full Stack

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It highlights technical expertise requirements and the impact of strategic problem-solving in a supportive ecosystem.

Senior Java Developer

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, technical expertise in cloud and AI, and professional growth through agile teams and innovative projects. It outlines required skills in Java, cloud platforms, and DevOps, while highlighting the impact of contributing to client success and technological advancement.

Technical Product Manager

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job description outlines a Technical Product Manager role requiring 3+ years of product management experience or engineering/sales engineering background. The position involves bridging technical capabilities and market demands through collaboration with engineering, sales, and customer teams. Key responsibilities include product strategy development, market trend analysis, and cross-functional alignment. Preferred qualifications include a bachelor's degree, cloud platforms experience, and technical sales cycle knowledge.

Technical Consultant-IoT & Edge Computing

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role as an OSI PI Consultant in IBM's delivery centers, focusing on developing OSI PI Historian solutions for the mining industry. The position requires technical expertise in OSIsoft PI products, SQL databases, and interface technologies, along with experience in system integration and testing. Preferred qualifications include SQL server skills and strong communication abilities.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, hybrid cloud and AI innovation, and technical development roles with strategic technology platforms. It highlights responsibilities like leading cloud application development and collaboration with industry visionaries.

Maximo Specialist

Company: IBM

Location: BALLARAT, AU

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, requiring expertise in Maximo and client collaboration. The role emphasizes leadership, project delivery, and travel, with a strong emphasis on client impact and technological innovation.

ITスペシャリスト

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights opportunities for career growth at IBM, emphasizing collaboration with clients, innovative solutions using IBM technologies, and professional development. It outlines responsibilities across various industries and technical domains, requiring expertise in software development, cloud services, and automation while offering support for skill advancement.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Data Engineer role at IBM Consulting, highlighting opportunities to work with global clients, leverage data for innovation, and contribute to hybrid cloud and AI advancements. It outlines responsibilities involving data management, BPM tools, and integration with enterprise systems, along with educational and technical requirements for the position.

Federal Associate Data Engineer

Company: IBM

Location: WASHINGTON, US

Posted Dec 09, 2025

This job posting highlights opportunities as an IBM Associate Data Scientist, emphasizing professional growth, collaboration with global clients, and impactful problem-solving using advanced technologies. It outlines technical requirements and career development prospects within IBM Consulting's Federal division.

Procurement Professional-SC

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM's Procurement team offers career growth and collaboration opportunities, focusing on contract management and global agreements. The role involves working with clients and suppliers, requiring expertise in sourcing and ERP systems.

PCIe IO Development Engineer

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job posting seeks a PCIe IO Engineer with expertise in PCIe protocols, Ethernet/FibreChannel adapters, and system debugging. Requirements include a bachelor's degree, strong technical skills in firmware/hardware troubleshooting, and experience with test equipment. Preferred qualifications involve advanced knowledge of Linux, scripting, and high-speed interfaces.

Associate Cyber Security Consultant - Toronto

Company: IBM

Location: Toronto, CA

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in cybersecurity, and professional growth through mentorship and technical development. It highlights the role's focus on solving complex challenges and leveraging technology for impactful outcomes.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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