Positive Customer Experience Jobs

1,751,354 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Managing Consultant - Cyber Strategy & Risk

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

The text describes the role of an IBM security consultant, emphasizing customized solutions, strategic advisory services, and expertise in security domains. It outlines responsibilities such as assessing client security capabilities, providing guidance, and ensuring compliance with regulations. Required skills include technical knowledge, communication abilities, and experience in cyber strategy and risk management.

Application Developer-SAP ABAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The role involves working with clients on hybrid cloud and AI projects, requiring software development, collaboration, and expertise in SAP HANA and ABAP. It emphasizes innovation, technical skills, and long-term client relationships through IBM's global ecosystem.

Team Leader SAP Treasury

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a role in IBM Consulting focused on SAP Treasury and Risk Management solutions, emphasizing collaboration with clients, digital transformation, and technical expertise. It outlines responsibilities, required skills, and career opportunities within IBM's ecosystem.

Project Manager-SAP ADM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Project Manager role at IBM Consulting, requiring expertise in project management, SAP knowledge, and global team leadership. The position involves delivering technical solutions, managing client projects, and traveling within India. Qualifications include a bachelor's degree, PMP certification, and experience with SAP projects.

Ingénieur procédé

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

The text describes IBM's Bromont facility as a high-tech manufacturing company offering competitive benefits, a safe work environment, and opportunities for employee growth. It outlines job responsibilities involving advanced technology and emphasizes the importance of Canadian citizenship for the position.

HashiCorp Senior Support Engineer (Secure)

Company: IBM

Location: MELBOURNE, AU

Posted Dec 09, 2025

This job description outlines a Senior Support Engineer role at HashiCorp, emphasizing troubleshooting, customer satisfaction, and collaboration. The position requires experience in DevOps, cloud platforms, and scripting, with remote work and occasional in-office collaboration.

Test-Developer - Public Sector (m/w/d) mit hervorragenden Deutschkenntnissen

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting focusing on test automation with Playwright and Cucumber, requiring expertise in TypeScript and test-driven development. It emphasizes collaboration with clients, technical innovation, and teamwork in agile projects.

Senior SAP MM consultant

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, working on hybrid cloud and AI initiatives, and delivering technical expertise through SAP MM configurations. It outlines responsibilities like system integration, testing, training, and process optimization, along with required skills and education.

Java Integration developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, collaborating in innovation centers, and utilizing technologies like SpringBoot and Kafka to drive innovation and technical expertise.

Software Engineer - OpenSearch

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

IBM is seeking software engineers to develop AI-powered cloud-native solutions, emphasizing innovation, collaboration, and expertise in open-source technologies. The role involves contributing to OpenSearch projects and requires experience with distributed systems, Java, and cloud platforms.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: Coimbatore, IN

Posted Dec 09, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and working within strategic partner ecosystems. It outlines required skills in full-stack development, Azure platforms, and Agile methodologies, highlighting the role's focus on innovation and impactful client solutions.

Project Manager-SAP HANA

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description outlines a Project Manager role at IBM Consulting, requiring expertise in project management, technical skills, and experience with SAP implementations. The position involves managing complex projects, developing relationships with stakeholders, and traveling extensively within India.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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