Positive Customer Experience Jobs

1,751,354 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful work through strategic partnerships and technology platforms.

Managing Consultant-SAP Billing & Digital Subscription

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting with opportunities for professional growth, collaboration with global clients, and leadership in SAP solutions. The role emphasizes strategic SAP solution leadership, team management, and impactful project delivery while requiring expertise in SAP systems and technologies.

Software Engineer - OpenRAG FullStack

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration, growth, and impactful technology development. The role involves building scalable systems and contributing to cutting-edge projects with a focus on customer success and team development.

Azure Cloud FullStack - Public Sector/Defence

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers career growth opportunities, extensive training, and a supportive environment for professionals in hybrid cloud and AI. The role emphasizes innovation, collaboration, and technical expertise with Azure cloud services. Benefits include career development, work-life balance initiatives, and diversity programs.

Infrastructure Specialist-Red Hat Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise in delivering solutions for public and private sector clients. Responsibilities include designing mobile solutions, continuous improvement through agile frameworks, and implementing emerging technologies. Requirements emphasize Kubernetes, OpenShift, Docker, and cluster management skills, with preferred qualifications including advanced degrees and specific industry experience.

Software developer

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

IBM seeks a skilled Software Developer to join their innovative team, working on AI-powered cloud-native solutions with opportunities for growth and collaboration. The role involves developing enterprise asset management products using agile methodologies and advanced AI techniques, requiring expertise in Python, machine learning, and large language models.

Growth Marketer Intern (8 months)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job posting highlights IBM's commitment to innovation, continuous learning, and a supportive work environment. The role involves marketing campaigns, leveraging cutting-edge technologies, and collaborating with a global community of learners.

Senior DevOps Engineer - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers extensive career development opportunities, a supportive culture, and innovative benefits like flexible working arrangements and maternity returners schemes. The role emphasizes hybrid cloud expertise, leadership growth, and collaboration with industry leaders.

SAP Solution Architect / Senior Consultant

Company: IBM

Location: Praha, CZ

Posted Dec 09, 2025

This text promotes an IBM Consulting career emphasizing global collaboration, innovation in hybrid cloud and AI, and professional growth opportunities. It outlines roles requiring SAP expertise, solution design, and cross-module integration, highlighting a proactive and impactful work environment.

Entry Level Hardware and Systems Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes IBM's hardware engineering roles, highlighting opportunities to design and innovate next-generation compute systems. It outlines responsibilities such as developing mechanical/thermal components, testing prototypes, and collaborating across engineering disciplines. The job requires expertise in CAD tools, programming languages, and materials development, with emphasis on innovation and problem-solving in high-performance systems.

IBM Data Integration & Intelligence Senior Delivery Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Technology Expert Labs role emphasizing career growth, collaborative innovation, and impactful problem-solving. It highlights world-class services, client-focused teamwork, and professional development opportunities while outlining technical expertise requirements.

Quality Engineer-Automation

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description outlines a role as an Automation Testing Practitioner at IBM Consulting, involving designing testing solutions, automating processes, and requiring technical expertise in Java, Selenium, and Agile methodologies. It emphasizes skills in software testing, continuous delivery, and collaboration with teams.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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