Positive Customer Experience Jobs

1,751,423 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Developer-Experience Front End

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with global clients to enhance hybrid cloud and AI solutions, requiring expertise in frontend development and collaboration skills.

Solution Consultant - Procurement Solution Architect

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job description outlines a Procurement Solution Architect role at IBM, emphasizing responsibilities in designing end-to-end procurement solutions, leveraging AI and automation technologies, and collaborating with cross-functional teams. The position offers opportunities to influence IBM's market leadership in BPO services and drive innovative client solutions through strategic expertise and technical skills.

Procurement Professional - LS

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM offers career growth in procurement with a collaborative culture, focusing on contract management, supplier agreements, and global sourcing opportunities. The role emphasizes teamwork, innovation, and professional development while working with international clients and advanced procurement systems.

SAP Supply Chain Lead

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise, and leadership in SAP Supply Chain projects. It highlights opportunities to drive innovation and deliver impactful results through strategic partnerships and technology platforms.

SuccessFactors - Core HR Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role in IBM Consulting focused on SAP SuccessFactors and HCM solutions, emphasizing collaboration, career growth, and technical expertise. It outlines requirements and benefits of the position, including opportunities for innovation and professional development.

Consulting Account Executive

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a Consulting Account Executive role at IBM, emphasizing opportunities to lead in technology innovation, solve complex problems, and grow business through collaboration with clients and partners. The position requires expertise in data analytics, strong communication skills, and a proactive approach to sales and relationship-building.

SAP Controlling Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, and opportunities for career growth through technical expertise and industry knowledge. It highlights responsibilities involving strategic solutions, technology adoption, and professional development.

Global Commodity Manager - Production Procurement

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job description outlines a procurement role at IBM focusing on global supplier management, cost analysis, contract negotiation, and strategic sourcing. The position requires expertise in commodity sourcing, financial knowledge, and collaboration with development teams for new products.

Managing Consultant - SAP HANA SCM SD (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovation in hybrid cloud and AI, and career development opportunities. It emphasizes collaboration with global clients, technical expertise in SAP solutions, and leadership in implementation projects.

Data Engineer - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, emphasizing growth, innovation, and a supportive culture with benefits like training programs, flexible work arrangements, and career development. It highlights the role's focus on advanced analytics and leadership while outlining requirements and eligibility criteria.

SAP ISU Billing Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and innovative projects involving SAP solutions and technologies. It highlights the importance of expertise in SAP configurations, certifications, and industry knowledge while promoting a culture of evolution and empathy.

Associate Data Scientist - Entry Level (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 09, 2025

IBM Consulting's Associate Program offers career growth, technical development, and innovation opportunities. It emphasizes machine learning, collaboration, and problem-solving for impactful client solutions.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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