Positive Customer Experience Jobs

1,751,702 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Software Engineer

Company: Anzen

Location: Remote

Posted Dec 08, 2025

Anzen is revolutionizing commercial insurance with an AI platform, offering opportunities to work on cutting-edge technology and impactful projects. The role involves building scalable systems and contributing to a collaborative culture focused on innovation and excellence.

Channel Account Manager

Company: FireMon

Location: Remote

Posted Dec 08, 2025

The text describes a Channel Vendor Manager role at FireMon, emphasizing relationship-building with partners, driving growth through collaboration, and contributing to innovative solutions for complex security challenges. It highlights required skills and the company's mission to provide advanced network security solutions.

Client Executive

Company: Atmosera

Location: Remote

Posted Dec 08, 2025

Atmosera seeks a Client Executive to drive Azure solutions sales, offering competitive salaries, comprehensive benefits, and growth opportunities. The role emphasizes strategic account management, technical expertise, and delivering measurable client value through innovative cloud-based solutions.

Channel Director

Company: FireMon

Location: Remote

Posted Dec 08, 2025

The text warns about phishing attempts and outlines a job role for a Channel Director at FireMon, emphasizing cybersecurity solutions, partner collaboration, and company values. It balances security alerts with recruitment details and equal opportunity statements.

Team Lead Full-Stack Software Engineer

Company: LaSoft

Location: Ukraine

Posted Dec 08, 2025

This text describes a job posting for a Team Lead Software Engineer position with responsibilities including technical leadership, software design, mentorship, and collaboration. It outlines requirements such as expertise in specific technologies and experience in SaaS solutions, while also highlighting benefits like competitive compensation, professional development opportunities, and a pleasant work environment.

IT Technical Writer

Company: Symposit LLC

Location: USA

Posted Dec 08, 2025

Symposit seeks an IT Technical Writer for a federal government role, emphasizing collaboration, technical writing, and professional growth. The position offers opportunities to contribute to mission-critical projects with a supportive team environment.

Sr. Business Development Manager - AI Product Partnerships

Company: Zapier

Location: North America

Posted Dec 08, 2025

Zapier seeks a Sr Business Development Manager to build strategic partnerships with tech companies, emphasizing innovation, collaboration, and growth. The role involves managing high-impact opportunities, designing product integrations, and maintaining transparent AI tool usage. The company highlights diversity, inclusion, and a structured application process.

Senior Claims Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 08, 2025

This job description highlights a claims representative role at Liberty Mutual with opportunities for growth, competitive benefits, and a focus on professional development. It outlines responsibilities, qualifications, and company values emphasizing inclusivity and employee support.

iOS Software Engineer - Guest & Host

Company: Airbnb

Location: Remote

Posted Dec 08, 2025

This text describes an iOS Engineer role at Airbnb focusing on user account management, privacy features, and cross-functional collaboration. It outlines responsibilities, required skills, and company commitment to inclusion, with neutral language emphasizing technical requirements and professional standards.

Commercial Account Executive

Company: DirectDefense

Location: USA

Posted Dec 08, 2025

DirectDefense seeks a Commercial Account Executive with B2B sales experience in cybersecurity. The role offers career growth, competitive salary ($70k-$90k), and comprehensive benefits. The company emphasizes trust, results, and advanced security solutions.

Product Manager - Digital Experience & Monetization

Company: QuinStreet

Location: Remote

Posted Dec 08, 2025

This job description seeks a Product Manager for a QRP vertical, requiring expertise in digital product development, cross-functional teamwork, and analytics. The role involves managing product roadmaps, client communication, and performance optimization. Requirements include relevant education, experience, and skills in data analysis and strategic thinking. The position offers a competitive salary range and benefits.

Product Designer

Company: Ahrefs

Location: Remote

Posted Dec 08, 2025

This job posting seeks a senior Product Designer with expertise in complex software design, requiring collaboration with engineers and data scientists to shape product roadmaps, conduct research, and deliver intuitive interfaces. The role emphasizes leadership, technical understanding, and cross-functional teamwork.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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