Positive Customer Experience Jobs

1,752,116 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

VPC Backend Team Lead (Java)

Company: IBM

Location: Bucharest, RO

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities to work with cutting-edge technologies. It highlights responsibilities like problem-solving, stakeholder engagement, and technical expertise in Java, AWS, and agile methodologies.

SWIFT Products Technical Specialist with PayPlus & IGTPlus

Company: IBM

Location: Bucharest, RO

Posted Dec 09, 2025

This job description outlines a SWIFT Products Technical Specialist role at IBM, requiring expertise in banking payment domains, SWIFT technologies, and specific tools like Finastra products. The position emphasizes technical skills, project leadership, and experience with systems such as HSM and SQL databases.

Package Consultant-SAP SCM SD

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, career growth opportunities, and the role of a SAP Consultant in delivering high-quality solutions. It highlights a supportive culture, technical expertise, and professional development prospects.

SAP SD Lead | Projeto SAP S/4HANA

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, professional growth opportunities, and technical expertise in SAP implementations. It highlights a supportive work environment with global delivery centers and emphasizes curiosity, innovation, and long-term career development.

FP&A JR Financial Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights a role in a growing semiconductor sector team with opportunities for professional development, collaboration, and impactful financial analysis responsibilities. The position emphasizes growth, skill enhancement, and contributions to strategic financial planning.

[Semiconductors] Research Tokyo Student Intern(TRL)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research offers internships in semiconductor technology with competitive salaries and global collaboration opportunities. The role involves working on cutting-edge projects with teams in Japan and the US, requiring advanced degrees and technical expertise.

Workday Payroll Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job involves configuring Workday Payroll, integrating systems, and ensuring compliance. Requirements include a bachelor's degree and 5-7 years of payroll experience.

Senior Customer Success Engineer

Company: IBM

Location: Seoul, KR

Posted Dec 09, 2025

This job description highlights a career at IBM Software focusing on customer success engineering, technical expertise, and cloud solutions. The role involves supporting customers with HashiCorp tools, driving adoption, and ensuring efficient cloud implementations. Requirements include technical proficiency, bilingual skills, and experience with DevOps tools.

Application Developer-Cloud FullStack

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in cloud applications, and professional development opportunities through strategic partnerships and technology platforms.

Spark Cluster Admin

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role in IBM's Technology Expert Labs focusing on Spark cluster administration and data platform development. It emphasizes collaboration, career growth, and technical expertise in technologies like Apache Spark, Iceberg, and OpenShift. The position offers opportunities for impactful work and professional advancement within a supportive culture.

SAP S/4HANA Infrastructure Lead (BASIS)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The job description outlines a role in IBM Consulting focusing on SAP S4HANA infrastructure, emphasizing collaboration, innovation, and technical expertise. It highlights career growth opportunities and required qualifications for senior-level positions involving cloud and on-premise SAP implementations.

Treasury Settlements Trade Officer

Company: IBM

Location: Dublin, IE

Posted Dec 09, 2025

This job description outlines the role of a Settlements Trade Officer in IBM's Treasury Centre, detailing responsibilities such as financial transaction management, process optimization, bank account reconciliation, and compliance. It specifies required skills, technical expertise, and collaboration with global teams.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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