Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Principal Product Manager AI/ML Initiatives

Company: eClinical Solutions

Location: Remote

Posted Dec 08, 2025

eClinical Solutions seeks a Principal Product Manager to lead AI-driven innovations in clinical trials. The role emphasizes strategic vision, cross-functional collaboration, and impactful AI solutions. The company highlights a culture of inclusivity and growth opportunities.

Principal Product Data Scientist

Company: Tripadvisor

Location: Remote

Posted Dec 08, 2025

This job posting highlights Viator's role as a leading travel experience marketplace, emphasizing opportunities to shape data science strategy, leverage AI technologies, and contribute to impactful product innovations. The position offers competitive compensation, flexible work arrangements, and a collaborative culture focused on customer-centric solutions.

Lead Software Engineer (Unity)

Company: Demiurge Studios

Location: USA

Posted Dec 08, 2025

Demiurge Studios seeks a lead software engineer with Unity and C++ experience to join their collaborative team. The role involves managing projects and mentoring, with benefits including flexible work, medical coverage, and a diverse workplace.

Sr. Software Engineer - Developer Impact (Full Stack)

Company: Zapier

Location: North America

Posted Dec 08, 2025

Zapier seeks a Senior Full Stack Engineer to enhance developer productivity through AI tools. The role involves building internal platforms, integrating AI into workflows, and collaborating with teams to improve processes.

Enterprise Account Executive

Company: Makersite GmbH

Location: USA

Posted Dec 08, 2025

This job posting highlights a role as an Enterprise Account Executive at Makersite, focusing on sustainable product development and digital collaboration. The position offers opportunities to work with large enterprises, contribute to innovative projects, and enjoy hybrid work flexibility with comprehensive benefits.

Account Director - Life Sciences

Company: H1

Location: USA

Posted Dec 08, 2025

H1's mission is to provide equitable healthcare through data and AI, with a focus on innovation and customer partnerships. They offer competitive compensation and a supportive work environment.

Lead Product Designer - Enterprise

Company: Zapier

Location: North America

Posted Dec 08, 2025

Zapier promotes responsible AI use and seeks a Lead Product Designer to build governance frameworks for enterprise automation, emphasizing innovation, collaboration, and inclusive hiring practices.

Software Engineer - Applied AI

Company: DevRev

Location: Philippines

Posted Dec 08, 2025

This job description outlines a Forward Deployed Engineer role at DevRev, requiring expertise in AI integration, system development, and cross-functional collaboration. Responsibilities include building AI solutions, integrating platforms, and optimizing performance. The position demands technical skills in TypeScript, Python, and cloud deployment, along with experience in API integration and data analysis. Candidates must undergo background verification and demonstrate problem-solving abilities.

Senior PPC Specialist

Company: Welltech

Location: Ukraine,Spain,Poland,Cyprus

Posted Dec 08, 2025

Welltech, a global company with Ukrainian roots, aims to improve wellness through innovative solutions. They have 255 million users and are expanding with five hubs. The job posting seeks a Senior PPC Specialist to drive growth and ROI, emphasizing collaboration and performance.

Account Director - Life Sciences and Pharma

Company: H1

Location: USA

Posted Dec 08, 2025

H1's mission focuses on advancing healthcare equity through data and AI innovation, emphasizing trust in healthcare systems and impactful work in biotech. The job posting highlights strategic account management roles with opportunities for growth, collaboration, and competitive compensation.

Support Engineer

Company: Allium

Location: USA

Posted Dec 08, 2025

Allium simplifies blockchain data access by addressing industry challenges, offering scalable solutions for analysts and engineers. The company bridges blockchain and non-blockchain worlds, supported by notable customers and a mission inspired by Bloomberg and Google's data organization efforts.

Senior Product Designer

Company: Leonardo.Ai

Location: Australia

Posted Dec 08, 2025

LeonardoAi seeks a Senior Product Designer to shape user experiences for AI tools. The role involves collaborative design, iterative prototyping, and contributing to an inclusive culture with flexible work options and growth opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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