Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Hardware Logic Design MA/MSC Student

Company: IBM

Location: Givatayim, IL

Posted Dec 04, 2025

The job posting is for a digital design position at IBM, requiring a Bachelors degree in Electrical Engineering, fluency in Hebrew and English, and experience with VHDL or Verilog. The role involves designing logic functions, simulation testing, static timing analysis, and closure. Preferred experience includes knowledge of computer microarchitectures, Python programming, and verification methodologies.

Data Engineer with Python

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is seeking a passionate Data Engineer with Python to join their team and contribute to building high-quality, scalable, and secure applications. The role involves designing, developing, and maintaining applications using Python, implementing unit and integration testing, containerizing and orchestrating applications using Docker and Kubernetes, and collaborating with cross-functional teams in Agile/Scrum settings. A strong understanding of cloud environments and experience working in Agile/Scrum settings are required.

Application Developer-Oracle eBS

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing partnerships, creating technical solutions, and implementing plans to support Oracle ERP Cloud suites. It requires strong communication skills, experience with Agile, Scrum, DevOps, and Oracle technologies, and the ability to work on-site in shifts.

Package Specialist-SAP HANA Basis

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include implementing and configuring SAP SLT systems, designing data replication processes, performing data mapping and transformation, monitoring data quality and integrity, optimizing system performance, and supporting change management activities.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

IBM seeks an Order to Cash Practitioner to handle transactional tasks, collaborate with clients, and drive innovation. The role requires expertise in accounting, ERP systems, and strong communication skills, offering opportunities to solve complex problems and lead in technology.

Hardware Verification Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description for a CPU Processor Verification Engineer at IBM highlights the opportunity to work on cutting-edge systems driving the quantum revolution and AI era. The role involves leading the development of verification environments, testbenches, and testcases for IBM server processors, ASICs, and SoCs. Required expertise includes extensive experience in functional verification, computer architecture, processor core design, cache coherency, memory subsystems, IO subsystems, and various verification methodologies and tools.

Business Transformation Consultant-Supply Chain Planning

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. Responsibilities include configuring Kinaxis RapidResponse, performing workshops, providing data specification documents, and supporting clients and teams. The position requires a Bachelor's degree, 5+ years of experience in business software consulting, and at least one Kinaxis project implementation as a Lead or Solution Architect.

Application Architect - Java & Web Technologies (Public Sector)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role is for a Senior Application Architect specializing in Java and web technologies to lead the design and development of enterprise applications.

Software Engineer - Cloud Database

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Software is seeking talented software engineers passionate about distributed systems to join their team. The role involves designing and implementing new database features for Astra, a cloud-native serverless database built on Apache Cassandra. The position requires expertise in scalability, fault tolerance, and cloud-native technologies.

Design Intern - Advanced Integrated Circuits Research

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is a team focused on inventing the future of computing technology, with a strong culture around solving problems for clients. The role involves contributing to the development of innovative integrated circuits for emerging applications like AI acceleration and high-speed communications.

Senior Digital Asset Tech Sales

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The text is a job description for a Senior Tech Sales role at IBM, focusing on leading enterprise presales engagements for IBM Digital Asset Haven, a digital asset platform. The role involves technical leadership, building relationships with clients, designing solutions, and supporting sales targets.

Fullstack Developer

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The job posting is seeking passionate candidates with experience in microservices, web applications, and modern cloud technologies to build scalable, high-performance solutions. The role involves collaborating with various teams, designing and implementing features, participating in Agile methodologies, and working independently to deliver high-quality code. Preferred expertise includes performance optimizations, Apache Spark, access management technologies, and public cloud services.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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