Positive Store Culture Jobs in New York City, NY

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Looking for Positive Store Culture jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Positive Store Culture position in the New York City, NY area.

Strategic Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Strategic Customer Success Manager. The role involves building strong relationships with key stakeholders, understanding customer needs, and driving platform adoption. The ideal candidate should have 8+ years of customer-facing experience, a proven track record in enterprise solutions, and expertise in mobile data-driven marketing. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. The company values transparency, diversity, and fosters a culture of innovation and growth.

Frequently Asked Questions

What are typical salary ranges by seniority in Positive Store Culture roles?
Entry‑level positions such as Customer Experience Associate start around $30k–$38k. Mid‑level roles like Store Operations Analyst or Visual Merchandiser range $45k–$65k. Senior positions, including Store Manager or Retail Operations Director, typically earn $70k–$100k, with top executives in larger chains reaching $120k+.
Which skills and certifications are required for Positive Store Culture positions?
Core skills include POS proficiency (Shopify POS, Lightspeed, Square), data analysis (Tableau, Power BI), and customer‑centric communication. Certifications such as Certified Retail Management Professional (CRMP), Certified Retail Analytics Professional (CRAP), and SAP Retail or Microsoft Dynamics 365 Retail credentials give a competitive edge.
Is remote work available for Positive Store Culture roles?
Most frontline positions require on‑site presence, but tech‑focused roles—Technology Integration Coordinator, Retail Analytics Specialist, and Inventory Optimization Analyst—can be hybrid or fully remote, especially when remote support for POS and e‑commerce platforms is needed.
What career progression paths exist within Positive Store Culture?
A typical path moves from Associate to Supervisor, then to Store Manager, followed by Regional Operations Manager, and finally to Director of Retail Operations or VP of Customer Experience. Continuous learning through retail‑specific certifications accelerates promotion.
What industry trends are shaping Positive Store Culture today?
Omni‑channel integration, AI‑driven inventory management, smart shelf IoT, sustainable merchandising, and inclusive hiring practices are reshaping the retail landscape. Companies that adopt these trends attract top talent and improve customer loyalty.

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