Provide A Positive Customer Service Experience Jobs in Multiple Locations

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CONTRACT ADMINISTRATOR

Company: Department of Defense - Defense Contract Management Agency

Location: Multiple Locations

Posted Dec 20, 2024

This job announcement is for a Contract Administrator position requiring U.S. citizenship and a Top Secret, Sensitive Compartmented Information (SCI) security access. Qualifications include a baccalaureate degree and at least two years of contracting experience, including completion of required contracting courses. Specialized experience involves applying Federal statutes and FAR, negotiating post-award agreements, conducting cost and price analysis, and understanding commercial pricing policies. Graduate education or foreign education must be accredited or evaluated equivalent to U.S. programs. The position is exempt, non-bargaining, and may require a trial period. Benefits include a comprehensive package, but eligibility depends on position type.

Technical Fellow Cryogenics

Company: National Aeronautics and Space Administration - Langley Research Center

Location: NASA - United States Locations

Posted Dec 20, 2024

The Cryogenics Technical Fellow position at NASA's Engineering and Safety Center offers Agency-wide leadership in cryogenics. The role involves providing technical expertise for cryogenic system development and operation, with a focus on vehicle propulsion, life support, power generation, and flight applications. The ideal candidate must possess extensive experience in cryogenics, including properties, production, storage, cryocoolers, fittings, testing, chemical analysis, and zero-g properties. A bachelor's degree in engineering, physical science, mathematics, life sciences, computer science, or related field is required. The position necessitates a Top Secret/Sensitive Compartmented Information security clearance and offers a comprehensive benefits package.

FINANCIAL SYSTEMS ANALYST

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Dec 20, 2024

This job posting is for a position in the IT Director Office, Accounting Services, Air Force Systems, GAFS/DCMS Systems Analysis Branch, ZTCBE. The role requires U.S. Citizenship, a background or security investigation, and registration for Selective Service (males born after 12-31-1959). The position is filled under the Direct Hire Authority for Certain Personnel of the Department of Defense. One year of specialized experience in applying auditing principles to improve IT control environments of financial/accounting systems is required. Volunteer experience is also considered. The role involves conducting internal assessments of financial/accounting systems, identifying and recommending improvements, and preparing software test plans. Moving expenses will be paid, and telework is possible based on mission requirements. A one-year probationary period may be required. The position requires a Level 2 Certification under the DoD Financial Management Certification Program within two years of employment.

Resolution Planning Analyst (Claims) CG-1101-09 (FPL 12)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Multiple Locations

Posted Dec 20, 2024

The text describes a job position in the Division of Complex Institution Supervision and Resolution (CISR) of the Federal Deposit Insurance Corporation. The role involves ensuring timely and orderly processing of claims at institution failure, including tracking new covered institutions, communicating with banks, processing relief requests, and conducting compliance testing. U.S. citizenship is required, and a minimum background investigation is needed. Qualifications can be met through specialized experience, education, or a combination of both. The position requires two days of work per week at the duty station office. The pay range includes base pay plus locality adjustments, and additional benefits are offered, including a comprehensive federal benefits package.

Environmental Protection Specialist

Company: Department of Housing and Urban Development - Assistant Secretary for Community Planning and Development

Location: Multiple Locations

Posted Dec 20, 2024

This job announcement is for a term position in the Department of Housing and Urban Development, Asst Secretary for Community Planning and Development. The role involves performing and managing NEPA environmental compliance reviews for housing, community development, and disaster assistance projects. It also includes providing training and technical assistance related to environmental regulations. Key requirements include U.S. citizenship, a background investigation, and completion of a Declaration for Federal Employment. The position is non-exempt from the Fair Labor Standards Act and offers a comprehensive benefits package.

Maintenance Worker

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

This is an open continuous announcement for positions with a typical seasonal period from Apr/May to Oct/Nov, but can vary due to weather, project needs, or funding. The anticipated entry on duty is April/May 2025. U.S. Citizenship is required, and the appointment is subject to background investigation. Applicants must be at least 18 years old or meet certain education criteria. Qualifications include knowledge of equipment assembly, technical practices, and ability to interpret instructions. Volunteer experience is considered. The role involves physical demands like lifting up to 40 pounds and working in various conditions.

Government Information Specialist

Company: Department of Labor - Occupational Safety and Health Administration

Location: Multiple Locations

Posted Dec 20, 2024

The U.S. Department of Labor, Occupational Safety and Health Administration (OSHA) in Denver is hiring for a position requiring 52 weeks of specialized experience equivalent to GS-07 or higher education. The role involves interpreting and applying FOIA and Privacy Acts, redacting records, preparing reports, and representing the agency in responding to FOIA requests. The position is in a bargaining unit, requires U.S. citizenship, and necessitates a background investigation. It's not a remote position and salary will be adjusted based on location.

IT CYBERSECURITY SPECIALIST (INFOSEC)

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Dec 20, 2024

This job announcement is for a position in the Info & Tech Directorate, Infrastructure Services, Security Operations Center, ZTDBC. It may also be used to fill positions in other teams within I&T Directorate. The role requires IT-related experience with competencies in attention to detail, customer service, oral communication, problem-solving, and maintaining Communications Security (COMSEC) systems. New hires will undergo E-Verify and a favorable suitability review for a security clearance. The position is subject to DoD 8140 policy series and offers a comprehensive benefits package including health, vision, dental insurance, retirement benefits, paid time off, and educational benefits.

IT SPECIALIST (SYSANALYSIS)

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Dec 20, 2024

This job announcement is for a position in the Info & Tech Dir, Corporate Systems, Data Warehouse Solutions Support - ZTEAC. It's open to all US Citizens. The role involves planning and coordinating system changes to automated information systems, participating in evaluating feasibility of IT system modifications, and conducting benchmarks. Specialized experience is required, including attention to detail, customer service, oral communication, problem-solving, and IT-related experience. The position requires a favorable suitability review and security clearance. Benefits include health, vision, dental insurance, retirement benefits, paid time off, and educational benefits.

Tractor Operator

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

The text describes a job vacancy for a Tractor Operator position in the Federal Government (Civil Service). The role involves operating tractors and motor vehicles, maintaining work practices, and adhering to safety standards. The position is open to the first 100 applicants or until 12/24/2024. Qualifications include U.S. citizenship, a clean background check, and a valid driver's license. The role requires physical strength for heavy lifting and the ability to work in various weather conditions. The job is non-competitive for eligible CTAP/ICTAP individuals. Benefits include a comprehensive package, but eligibility depends on the type of position.

Maintenance Worker

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

This job announcement details the requirements and conditions for a seasonal position at a U.S. agency, typically from April/May to Oct/Nov, subject to weather and project needs. The role involves equipment assembly, repair, and use of measuring instruments. A valid driver's license, clean driving record, and ability to wear a uniform are mandatory. The position may require on-call work, evenings, weekends, holidays, overtime, and shift work. Applicants must be U.S. citizens, pass a background check, meet Selective Service registration requirements, and participate in direct deposit. Volunteer experience is considered. No educational substitution for experience is allowed. The position offers a comprehensive benefits package as part of a U.S. government career.

Financial Analyst

Company: Department of Housing and Urban Development - Assistant Secretary for Public and Indian Housing

Location: Multiple Locations

Posted Dec 20, 2024

This is a job announcement for an Assistant Secretary position at the Department of Housing and Urban Development. The position requires specialized experience in financial analysis and management. Candidates must meet specific qualifications, including education, experience, and background checks. The job offers alternative work schedules and flexible benefits.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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