Provide A Positive Customer Service Experience Jobs in New York City, NY

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Looking for Provide A Positive Customer Service Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Provide A Positive Customer Service Experience position in the New York City, NY area.

Project Administrator-Project Support (Marisse Gueco)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation, and growth. The role involves project management, technical expertise, and fostering creativity to drive meaningful change.

Quote to Cash Professional-Korean

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

This role offers an exciting opportunity to join a global team supporting sellers in presales activities, with a focus on innovation and long-term growth. Responsibilities include optimizing proposals, managing client relationships, and ensuring business objectives are met through structured processes.

Sales Enablement and Training Manager

Company: Socure

Location: Carson City

Posted Dec 17, 2025

This text describes a job opportunity at Socure for a Sales Enablement and Training Manager role, emphasizing the company's mission to build identity trust infrastructure and the importance of the position in scaling their learning initiatives. It outlines key responsibilities, qualifications, and the company's commitment to diversity.

Data Scientist-Advanced Analytics - Junior

Company: IBM

Location: NO City, BR

Posted Dec 17, 2025

This job posting describes a role within IBM Consulting's innovation centers, focusing on data visualization tools like PowerBI, Spotfire, and Tableau. The position requires a bachelor's degree and expertise in data visualization technologies, with emphasis on delivering technical solutions to clients worldwide.

Quality Assurance Representative - Japan Language

Company: IBM

Location: New Delhi, IN

Posted Dec 18, 2025

The job description outlines a Quality Assurance Representative role at IBM Finance & Operations, requiring Japanese fluency and experience in contract management. It highlights opportunities for growth, collaboration, and a supportive work environment.

Data Engineer - Data Platforms - Junior

Company: IBM

Location: NO City, BR

Posted Dec 17, 2025

The text describes a job role at IBM Consulting involving technical expertise in Python, PySpark, Pandas, and SQL/ETL tools. It outlines responsibilities, educational requirements, and preferred technical experience for positions in client innovation centers and delivery centers.

Order to Cash Process Owner (Transformation Leader)

Company: IBM

Location: Naga City, PH

Posted Dec 18, 2025

IBM seeks a leader to drive innovation and solve complex problems in technology. The role involves managing projects, improving processes, and collaborating with clients globally. Required skills include leadership, communication, and technical expertise in tools like SAP.

AR Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

This job description outlines a customer service role at IBM's consulting centers, emphasizing collaboration, innovation, and problem-solving. Responsibilities include handling customer inquiries, providing technical support, and ensuring satisfaction through effective communication and empathy. The position requires 12 years of call center experience, strong interpersonal skills, and adaptability to multishift environments.

Order to Cash Process Owner (Compliance Lead)

Company: IBM

Location: Naga City, PH

Posted Dec 18, 2025

This text describes a job role at IBM's OTC Team Leader position, outlining responsibilities related to order-to-cash processes, team management, and process improvements. It emphasizes collaboration, innovation, and compliance while detailing required skills and qualifications for the role.

Test Developer Intern / Students Program

Company: IBM

Location: Mexico City, MX

Posted Dec 18, 2025

IBM Consulting's internship offers professional growth, collaboration with leading companies, and opportunities to work on impactful projects, fostering innovation and career development.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

This job description outlines a role as a Snowflake and ETL developer for IBM Consulting, focusing on data solutions for electric utility data initiatives. The position emphasizes collaboration with clients, innovation, and career growth within IBM's technology ecosystem. Key responsibilities include designing data pipelines, ensuring security standards, and working with advanced analytics teams.

Internship Admin, Go To Market, CDMX, México

Company: IBM

Location: Mexico City, MX

Posted Dec 18, 2025

IBM Consulting promotes career growth through innovation in hybrid cloud and AI solutions, emphasizing collaboration, technical expertise, and long-term development. The role involves working on cutting-edge projects with global clients and requires skills in problem-solving, communication, and adaptability.

Frequently Asked Questions

What are typical salary ranges for Provide A Positive Customer Service Experience roles by seniority?
Entry‑level specialists typically earn $45k‑$60k; mid‑level roles range $60k‑$80k; senior positions $80k‑$110k; and director‑level roles can reach $110k‑$140k, with adjustments for location and technical stack.
What skills and certifications are required for these positions?
Core skills include proficiency with Zendesk, ServiceNow, Intercom, and Salesforce Service Cloud; understanding CSAT, NPS, and SLA metrics; data analysis in Excel or SQL; strong communication and empathy. Certifications such as Zendesk Certified Administrator, Salesforce Service Cloud Specialist, and Certified Customer Service Professional (CCSP) are highly valued.
Is remote work available for Provide A Positive Customer Service Experience roles?
Many companies offer full remote, hybrid, or on‑site options. Because customer support often requires 24/7 coverage, remote arrangements frequently include rotating shifts to serve global markets.
What career progression paths exist within this field?
Typical progression: Customer Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of Customer Experience → VP of Customer Experience. Advancement depends on mastering cross‑functional tools, process improvement, and metrics‑driven impact.
What industry trends are shaping Provide A Positive Customer Service Experience?
Trends include AI‑driven chatbots and predictive churn analytics, integration of customer journey platforms, emphasis on self‑service knowledge bases, and real‑time sentiment dashboards. Companies are investing in proactive support and customer success to differentiate in competitive markets.

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