Provide A Positive Customer Service Experience Jobs in Washington DC

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Looking for Provide A Positive Customer Service Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Provide A Positive Customer Service Experience position in the Washington DC area.

Principal Project Manager, Commercial Bank

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is seeking a Principal Project Manager for its Commercial Bank. The role involves leading critical and strategic program governance routines, working closely with key stakeholders, and delivering results that impact the company's bottom line. The ideal candidate will have at least 3 years of project management experience, preferably with a PMP, Lean Agile, or Six Sigma certification. The role offers competitive compensation and benefits, and Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Associate, Data Science - People Analytics

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One is seeking a Senior Associate Data Science specialist for their People Strategy & Analytics team. The role involves applying data science and machine learning to understand associate behavior and inform talent strategies. The ideal candidate should be passionate about human capital, innovative, creative, technically skilled, and statistically minded. They should have a degree in a quantitative field and experience in data analysis, open-source programming, machine learning, and relational databases. Preferred qualifications include a master's degree in a STEM field, AWS experience, and proficiency in Python, PyTorch, Scala, or R.

Package Consultant-SAP SCM MM

Company: IBM

Location: US Washington

Posted Feb 27, 2025

As an IBM Associate Business Consultant, you will have the opportunity to tackle complex business problems, capitalize on market opportunities, and understand leading technologies. Your role involves learning consulting skills, translating client needs into business requirements, and working in an agile collaborative environment. You will be responsible for designing, developing, and integrating complex application components using various tools. The role requires a high level of resilience, strong analytical skills, and excellent interpersonal skills. IBM offers positions in Washington DC Metro Area, Hampton VA, and candidates must be willing to travel up to 100% and obtain a Federal security clearance.

Senior Associate, Data Scientist - Customer Management

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One is seeking a Senior Associate Data Scientist for the Mainstreet Customer Management Data Science team. The role involves partnering with cross-functional teams to deliver data-driven solutions, leveraging a broad stack of technologies including Python, Conda, AWS, H2O, and Spark. The ideal candidate should be creative, innovative, technically skilled, and statistically-minded. Basic qualifications include a Bachelor's or Master's degree in a quantitative field, with relevant experience in data analytics. Preferred qualifications include a STEM degree, AWS experience, and at least 2 years of experience in Python, machine learning, and SQL.

2025 Sensor Modeling and Simulation Analysis Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Mar 01, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise and innovative solutions across satellite launch, ground, and cyber systems for defense, civil, and commercial customers. They are currently hiring a Sensor Modeling and Simulation Analysis Engineer for the Sensor Modeling and Simulation Department within the Mission Payloads Division. The role involves applying SMSD and COTS analysis tools for remote sensing system development, advising internal customers on performance, and delivering results through documentation and presentations. The ideal candidate will have a Masters or PhD degree in a related discipline, strong scientific programming skills, and the ability to obtain a security clearance. The Aerospace Corporation offers comprehensive benefits, including health care, paid time off, a 401k plan, and professional growth opportunities.

Managing Director: Federal Sales- IRS/Treasury

Company: IBM

Location: US Washington

Posted Feb 27, 2025

The role of a Technology Sales Managing Director at IBM involves leading a team of multiskilled professionals to craft and execute account strategies, helping clients navigate complex technology architecture decisions, and driving revenue growth. The position requires executive presence, technology expertise, and deep market knowledge. The individual will work with multiple teams and leaders across Sales, Consulting, and third-party seller Partners to develop and execute strategies that consistently deliver revenue growth. IBM offers excellent onboarding training and ongoing development opportunities. The sales environment is fast-paced and supportive, with a focus on teamwork and client relationships. The role involves technical and industry expertise, account planning, stakeholder management, sales strategy execution, and client engineering engagements.

Manager, Project Manager

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is seeking a Manager Project Manager. The role involves leading critical and strategic projects, focusing on skills assessments, development initiatives, and engagement efforts. The successful candidate will work with talented individuals, drive project delivery, and improve business processes. Basic qualifications include a Bachelor's Degree or military experience, at least 6 years of Project Management experience, and at least 2 years of Jira experience. Preferred qualifications include a Masters or MBA degree, 7+ years of Project Management experience, 2+ years of People Management experience, and PMP, Lean Agile, or Six Sigma certification.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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