Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Software Developer (IBM Verify Identity Access Digital Credentials)

Company: IBM

Location: Bundall, AU

Posted Dec 16, 2025

This job posting highlights opportunities to work on innovative digital identity solutions at IBM, emphasizing collaboration, secure technologies, and professional growth in a dynamic environment.

Data Engineer – Cloud & Analytics

Company: IBM

Location: Heredia, CR

Posted Dec 16, 2025

The text describes a role at IBM Consulting focusing on innovation, collaboration, and career growth. It highlights opportunities to work with industry leaders, develop technical expertise, and contribute to impactful projects through data engineering and cloud technologies.

Junior Data Scientist - Advanced Analytics (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 16, 2025

This text describes a Data Scientist AI Consultant role at IBM Consulting, highlighting opportunities for career growth, collaboration with innovative clients, and access to advanced technologies. It emphasizes a culture of innovation, professional development, and competitive compensation including flexible working hours and a salary of 55,000€ brutto/year.

Designer - Client Engineering

Company: IBM

Location: New York, US

Posted Dec 16, 2025

The text describes a role for IBM Client Engineering Designers emphasizing human-centered design, client engagement, and technical expertise. It highlights opportunities for career growth, collaborative teamwork, and the importance of aligning technology with user needs. The posting also encourages diverse applicants and showcases a supportive work environment with mentorship and professional development.

Business Analyst

Company: IBM

Location: BANGKOK, TH

Posted Dec 16, 2025

This role involves collaborating with global clients to enhance hybrid cloud and AI solutions, requiring a bachelor's degree and experience in financial services, with focus on process analysis and optimization.

SAP S/4 HANA & GRDC Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, technical expertise in SAP HANA systems, opportunities for skill development, and global project involvement. It highlights the importance of technical skills, system integration, and cross-industry innovation.

Application Consultant-DevOps

Company: IBM

Location: Giza, EG

Posted Dec 16, 2025

This text describes a career opportunity in IBM Consulting focused on hybrid cloud and AI solutions. It emphasizes collaboration with global clients, strategic partnerships, and advanced technical expertise. The role requires designing CICD pipelines, managing cloud infrastructure, and implementing DevSecOps practices. It highlights opportunities to mentor junior engineers and contribute to innovative projects with industry leaders.

Legal Specialist

Company: IBM

Location: Armonk, US

Posted Dec 16, 2025

The text outlines job requirements emphasizing collaboration between hiring managers and recruiters to create relevant job descriptions. It lists education and technical expertise criteria, with a focus on creating clear and appropriate verbiage for roles.

Associate SAP Technical - Entry level

Company: IBM

Location: Bedford, CA

Posted Dec 16, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, emphasizing technical expertise, innovation, and career growth opportunities. It highlights responsibilities like solving business problems, collaborating with clients, and adhering to compliance standards. Requirements include educational qualifications, technical skills, and eligibility to work in Canada.

Application Developer-Commerce Transformation

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This text describes an entry-level IBM Consulting role focused on delivering technical and industry expertise to clients globally. It highlights opportunities to work with innovative companies, leverage IBM's technology platforms, and develop solutions using tools like SAP Commerce Cloud and Design Thinking. The position requires technical skills in Java, SAP, and development tools, with preferred experience in eCommerce solutions.

PwD 채용 - Procurement administrator

Company: IBM

Location: Seoul, KR

Posted Dec 16, 2025

This job description highlights IBM's Finance & Operations role as a key driver of transformation and efficiency, emphasizing collaboration, growth opportunities, and a dynamic work environment. Responsibilities include procurement management and administrative support, with requirements focusing on communication skills and document creation abilities.

Data and AI Intern

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

The Sales Intern role at IBM involves data analysis, sales support, and collaboration with technical teams to leverage cutting-edge technologies. The position emphasizes client engagement, competitive research, and translating technical concepts into business value while working in a fast-paced environment.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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