Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Package Consultant-SAP HANA SCM TM

Company: IBM

Location: Kolkata, IN

Posted Dec 12, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and career growth through strategic projects and skill development. It highlights the role's impact on clients and the importance of technical expertise in SAP and TM integration.

Full Stack Application Developer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

IBM CIC offers a supportive work environment with opportunities for career growth, extensive training, flexible working arrangements, and a culture of innovation. The role emphasizes technical expertise in cloud development and collaboration with clients to drive impactful solutions.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and strategic partnerships. It outlines responsibilities including software development, stakeholder collaboration, and continuous learning, along with required qualifications and technical skills.

Data Engineer-Data Modeling

Company: IBM

Location: NO City, BR

Posted Dec 12, 2025

The text describes a role at IBM Consulting focused on data pipelines, innovation, and collaboration with clients. It emphasizes career growth, technical expertise, and contributions to digital transformation using advanced technologies.

Consultor SAP FI ACM (Advanced Credit Management)

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text describes a career opportunity in IBM Consulting, focusing on implementing SAP solutions and working with clients globally. It highlights collaboration, innovation, and expertise in credit management, emphasizing career growth and technical skills development.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

The text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and career growth through impactful work with industry-leading technologies.

Privacy Assurance Program Analyst

Company: TrustArc

Location: United States

Posted Dec 12, 2025

This job posting outlines a Privacy Assurance Program Analyst role with responsibilities involving regulatory research, program development, and compliance documentation. It highlights benefits like remote work, competitive compensation, and a commitment to diversity, while emphasizing required skills in privacy regulations and analytical capabilities.

Salesforce Developer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description highlights opportunities to contribute to IBM's global impact through innovative Salesforce development, agile methodologies, and career growth. It emphasizes collaboration, technical expertise, and professional development in a dynamic environment.

Senior Scrum Master

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 12, 2025

The text highlights IBM's innovative approach to solving customer challenges through AI-powered cloud-native solutions. It emphasizes collaboration, growth opportunities, and a dynamic work environment. The role of a Scrum Master is described with focus on Agile practices, team facilitation, and project management using tools like JIRA and Salesforce.

Manager Community Events and Engagement

Company: American Marketing Association

Location: Remote

Posted Dec 12, 2025

The American Marketing Association seeks a Manager for Community Events and Engagement. They emphasize elevating marketing through education, research, and community building, with a focus on diversity and professional development.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for impactful work through strategic partnerships and technology platforms. It outlines role responsibilities, required education, and technical expertise for an Automation Testing Practitioner position.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

This role involves working with clients on cloud and AI projects, requiring Java expertise and collaboration in a global environment with strategic partner ecosystems.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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