Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Procurement Sourcing Professional - Brasil

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 11, 2025

The text describes a job opening for a Strategic Sourcing Professional in Latin America, outlining responsibilities such as developing procurement strategies, managing supplier relationships, and collaborating with cross-functional teams. It specifies required qualifications including language proficiency, educational background, and experience in procurement processes.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation, and impactful work. Responsibilities include software development, problem-solving, and Agile learning, with requirements for technical expertise in Microsoft technologies and BPM tools.

Microwave Design Engineer

Company: IBM

Location: Yorktown Heights, US

Posted Dec 11, 2025

IBM is seeking a quantum design engineer to develop advanced microwave circuits for quantum computing systems, requiring expertise in RF filter design, EM modeling tools, and superconducting circuits. The role emphasizes collaboration with multidisciplinary teams and proficiency in tools like Ansys HFSS and Keysight ADS.

Technical Support Professional

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 11, 2025

This job posting describes a remote support engineer role requiring Linux storage and Kubernetes expertise, with responsibilities including customer support, troubleshooting, and collaboration. It outlines educational requirements, technical skills, and preferred experience in specific technologies.

Software Developer Intern 2026 (6 - 9 months)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

IBM Ireland is seeking innovative developers to shape the future of AI and cloud technology through impactful projects. The role offers collaboration with industry leaders, endless growth opportunities, and a dynamic environment for career advancement. Applicants will contribute to cutting-edge solutions while fostering creativity and technical excellence in a global tech ecosystem.

OpenSearch Engineer

Company: IBM

Location: San Jose, US

Posted Dec 11, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration with open-source projects and career growth. The role involves developing features for DataStax AI PaaS, integrating technologies like OpenSearch and Cassandra, and contributing to community-driven projects.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description outlines a role at IBM Consulting's delivery centers requiring technical expertise in SAP CPI, configuration management, communication skills, and flexibility across time zones. It specifies educational qualifications and experience in software development, testing, and data migration activities.

Business Development Executive - Oracle

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description outlines a Business Development Leader role at IBM, focusing on identifying business opportunities, collaborating with Oracle, and driving revenue growth through strategic initiatives. The position requires skills in sales, technology, and relationship management, with travel involved.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 11, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, strategic SAP solutions, and opportunities for skill development. It outlines requirements for experience in SAP FICO implementations and emphasizes the impact of the role on client success.

2026 Intern – UI/UX Design

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 11, 2025

This internship offers a unique opportunity to work at IBM's Marketing Communications team, focusing on UIUX design for the IBM.com platform. The role involves collaborative projects, mentorship, and exposure to hybrid cloud and AI innovations. Candidates must be available for specific dates and have relevant design skills.

Application Developer-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 11, 2025

This text describes a consulting role at IBM focusing on client collaboration, technical innovation, and expertise in hybrid cloud and AI solutions. It outlines responsibilities involving mobile solution design, automation, and agile development, along with required and preferred technical skills in Ansible, scripting, and cloud technologies.

Thermal Lab Tech Apprentice

Company: IBM

Location: HOPEWELL JUNCTION, US

Posted Dec 11, 2025

The text describes an IBM apprenticeship program offering hands-on experience, mentorship, and career growth opportunities. It emphasizes learning, innovation, and professional development through structured training and collaboration with experienced engineers.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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