Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

SAP HANA SCM SD

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves collaborating with clients on SAP solutions, emphasizing innovation, professional growth, and impactful projects within IBM's ecosystem.

Technical Support Representative (Tester)

Company: IBM

Location: Kaohsiung, TW

Posted Dec 09, 2025

This role involves collaborating with clients on system testing and innovation, offering growth opportunities in a supportive environment with emphasis on technical expertise and remote collaboration.

Application Architect

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job description outlines the role of an Application Architect at IBM Consulting, emphasizing collaboration with clients, technical expertise in cloud and AI technologies, and requirements for education, clearances, and programming skills. It details responsibilities, preferred qualifications, and work environment expectations.

Customer Success Manager Architect (Campus)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves helping clients maximize IBM product value through strategic advisory and collaboration, offering career growth and impactful work in a supportive environment.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, innovation in hybrid cloud and AI, and working within strategic delivery centers. It highlights opportunities to drive technological adoption and emphasizes required expertise in SAP HANA and technical skills development.

Application Developer-zOS

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI innovation through technical expertise and global collaboration. The role involves developing mainframe applications, working with clients, and contributing to strategic technology adoption in a professional environment.

AI Specialist – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's AI Specialist role focuses on collaborative innovation, client-centric AI solutions, and career growth through technology and teamwork.

Lead Logic Design - CORE EXE (VSU) Unit

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Hardware Engineer role at IBM Systems Lab involving quantum computing and AI hardware development. The position requires designing high-performance processors, collaborating with cross-functional teams, and possessing expertise in CPU architecture. Qualifications include advanced degrees, experience with processor cores, and knowledge of industry microprocessor designs.

Application Developer-ServiceNow

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 09, 2025

The text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI solutions, collaboration with global clients, and technical development roles. It outlines responsibilities like solving real-world challenges, working with stakeholders, and requires expertise in ServiceNow and related technologies.

Federal Government Cost Accountant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Federal Government Cost Accountant role at IBM Consulting, requiring expertise in US Federal Government cost accounting, GAAP, and compliance with regulations like FAR and CAS. The position involves financial management, system reconciliation, and cross-functional collaboration with various departments. Qualifications include a bachelor's degree in accounting, 5+ years of experience in government contracting, and US citizenship.

Quality Engineer-Performance & Resilience Management

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, requiring technical expertise in performance testing tools and emphasizing collaboration, growth opportunities, and strategic partnerships.

AWS Devops Engineer - Defence sector

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers career growth opportunities in a supportive culture focused on innovation and professional development. The role includes working with cutting-edge technologies, mentorship programs, and flexible work arrangements. The job emphasizes collaboration, continuous learning, and contributions to impactful AWS infrastructure solutions.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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