Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

AI Algorithms and Applications Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research offers a summer internship focused on AI model development, collaborating with NASA and ESA. The role requires a bachelor's degree, strong math skills, and Python proficiency, with opportunities to advance AI methods for scientific applications.

Associate Visual Designer/ Business Specialist

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

IBM's consulting role emphasizes innovation and collaboration, seeking a Visual Designer with expertise in design tools and user experience to create impactful solutions. The position highlights opportunities to work on challenging projects, maintain brand consistency, and deliver high-quality design assets while aligning with client needs.

WXA4Z - Devops Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text promotes IBM's infrastructure solutions and highlights a DevOps Engineer role with opportunities for innovation and collaboration. It emphasizes technical expertise in cloud-native practices, AI frameworks, and infrastructure management while showcasing IBM's growth-oriented culture and commitment to client needs.

(IJDS DXセンター)Application Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Japanesespeaking role in IBM Consulting Japan, emphasizing career growth through hybrid cloud and AI projects, collaboration with global clients, and technical expertise in areas like Java, cloudnative development, and DevOps. The position requires Japanese communication skills (JLPT N1) and offers opportunities for leadership in large-scale projects across multiple industries.

Strategy Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a strategy consultant role at IBM's digital strategy team, focusing on business transformation through human-centered design, emerging technologies, and data analytics. The position emphasizes collaboration with senior executives, client relationship management, and developing innovative solutions to drive digital-era change.

Researcher

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM seeks a passionate Research Scientist to advance Foundation Models for Mathematics and Optimization, involving cutting-edge research in AI, dynamical systems, and control optimization with opportunities for collaboration and innovation.

Internship - Software Developer - Db2 AI Optimizer (f,m,x)

Company: IBM

Location: Ehningen, DE

Posted Dec 09, 2025

IBM Software seeks a backend developer to contribute to AI-powered cloud-native solutions, focusing on query optimization and machine learning. The role offers growth opportunities with a team dedicated to innovation and enterprise-scale data processing.

Application Developer-Microsoft Dynamics 365 Customer Engagement

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in Dynamics CRM and Power Platform tools. It highlights opportunities for impactful work with strategic ecosystems and technology platforms.

Application Developer-SAP ABAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and career growth through technical expertise in SAP HANA and ABAP development. It highlights responsibilities like feature development, stakeholder collaboration, and continuous learning, while outlining educational and experience requirements.

Application Developer-SAP ABAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and professional growth opportunities. It outlines responsibilities, required education, and technical skills needed for a Software Developer role within IBM's delivery centers.

Managing Consultant - SAP S/4HANA FI (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovation in hybrid cloud and AI, and career development opportunities. It emphasizes collaboration with global clients, technical expertise in SAP S4HANA, and a supportive work environment for professional growth.

Solution Architect-Cognitive Computing

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving AI development, RAG code scaling, and collaboration on AI solutions. It emphasizes technical expertise, programming skills, and cloud platform experience while highlighting opportunities for innovation and professional growth.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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