Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Integration Java Developer

Company: IBM

Location: Bucharest, RO

Posted Dec 09, 2025

This job posting seeks an API Developer for the CBS Integration team in Bucharest, requiring expertise in Java, API development, and integration technologies. Responsibilities include designing, testing, and documenting APIs, collaborating with PMs and architects, and ensuring secure and high-performing solutions. The role offers opportunities to work with cutting-edge technologies and engage in strategic discussions with stakeholders.

Software Developer Intern (16 months)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

IBM Developer Skills Network offers a 16-month internship with opportunities to work on large-scale systems, learn cutting-edge technologies, and contribute to global projects. The role emphasizes innovation, technical writing, and software development with a supportive environment and career growth potential.

SAP Data Lead

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting with opportunities for longterm client collaboration, career growth, and impactful work on hybrid cloud and AI projects. The role requires expertise in SAP HANA MDG and offers professional development in a supportive environment.

Full Stack Software Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

This job description seeks a Senior Software Engineer with expertise in Zero Trust security, DNS, and cloud-native development. The role involves designing secure systems using Python, Go, and React, with collaboration on innovative projects integrating security protocols and distributed systems. Required skills include experience with Docker, microservices, and security-centric infrastructure, while preferred qualifications involve Zero Trust networking and compliance frameworks.

MP&O Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a job role requiring SAP expertise in defense and security solutions, emphasizing cross-functional collaboration, project delivery experience, and understanding of integration aspects across HR, finance, and supply chain. It highlights the need for proven experience in defense environments and acting as a trusted advisor for business transformation.

Talent Acquisiton Recruiter キャリア採用担当

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

This job posting highlights opportunities to shape IBM's future through talent acquisition, collaboration with global teams, and innovative recruitment approaches. The role requires Japanese and English proficiency, with responsibilities spanning candidate sourcing, hiring manager coordination, and strategic recruitment planning.

Senior Data Scientist-Artificial Intelligence

Company: IBM

Location: New York, US

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on AI and healthcare innovation, emphasizing collaboration with global clients, developing AI models for healthcare applications, and working with cross-functional teams. It outlines required expertise in machine learning, data analysis, and cloud platforms, while offering flexibility to work from anywhere in the US.

IBM X-Force - Senior Incident Response Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a Security Consultant role at IBM, emphasizing expertise in incident response, cybersecurity, and technical skills. It outlines responsibilities, required qualifications, and tools used in the position.

LLM/NLP & Generalist AI Agents- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research is advancing AI agents like CUGA, which excel in complex tasks. They seek interns to innovate and experiment with AI frameworks, requiring expertise in LLMs and NLP.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and impactful data engineering roles. It emphasizes working with industry visionaries, leveraging robust technology platforms, and contributing to strategic business process improvements through BPM expertise.

[IBM Japan:iX] UI/UX Designer・Design Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration, innovation, and global impact. It highlights opportunities for growth, technology expertise, and a culture of evolution. Required skills include Japanese proficiency, design experience, and technical knowledge.

Data Migration Technical Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers extensive career growth opportunities, supportive work environments, and diverse benefits including training programs, flexible working arrangements, and professional development. The role emphasizes innovation, collaboration, and technical expertise in Oracle eBS solutions.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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