Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Sr Group Product Manager - Growth Platform

Company: Kraken

Location: Remote

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support, and are committed to diversity and equal opportunity.

Business Operations Principal - Pro

Company: Kraken

Location: Remote

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating the global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The company is fully remote with a diverse global workforce.

Embedded Linux Field Engineer for Devices/IoT

Company: Canonical

Location: Remote

Posted Dec 06, 2025

Canonical seeks an Embedded Linux Field Engineer to expand in IoT and industrial sectors. The role involves customer engagement, solution development, and requires Linux expertise. Benefits include remote work, travel, and professional growth.

Account Executive Sales Careers at Xplor Technologies

Company: Xplor

Location: Remote

Posted Dec 06, 2025

Xplor is a company that provides cloud-based technology solutions to small and medium-sized businesses, helping them manage their operations and grow. They offer intuitive software and payment processing platforms for industries like fitness, wellness, and field services. Xplor values diversity, innovation, and making a positive impact on people's lives.

MLOps Field Engineer

Company: Canonical

Location: Remote

Posted Dec 06, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring an MLOps Field Engineer to help global companies embrace AIML using the latest open source capabilities on public and private cloud infrastructure. The role involves designing ML architectures, solving customer problems, and working closely with enterprise sales leads.

Distributed Systems Testing Software Engineer, Python / Go

Company: Canonical

Location: Remote

Posted Dec 06, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring a Software Engineer for Distributed Systems Testing to develop CI pipelines, test products on new clouds, and advance AIML pipelines for automatic analysis of test results. The role involves creating automated testing approaches, enabling engineering teams, enhancing CI pipelines, deploying and managing distributed systems, monitoring testing efforts, and collaborating with a globally distributed team.

Analytics Engineer 5 - Member Insights Engineering

Company: Netflix

Location: Remote

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on using data to improve subscriber experiences and drive higher-quality viewing and discovery. The Analytics Engineer role involves developing data pipelines, tools, and products to make insights about subscribers widely available across the company, in partnership with various teams.

Solution Architect - Identity Management

Company: Netwrix

Location: Remote

Posted Dec 06, 2025

The Identity Management Solution Architect role involves partnering with sales to design and implement tailored IAM solutions, serving as a technical expert, leading presales engagements, providing training and support, collaborating crossfunctionally, representing the company as a thought leader, staying current on industry trends, and ensuring seamless handoff to delivery teams. The position requires a bachelor's degree, 8+ years of experience in technical presales or a related role, deep knowledge of security and compliance standards, proficiency with major cloud platforms, strong foundation in IAM PAM encryption and network security technologies, proven ability to align technical solutions with business objectives, excellent communication and presentation skills, creative problem-solving skills, and experience with API integration scripting languages and DevOps principles.

Software Engineer 5 - TV Release Quality

Company: Netflix

Location: Remote

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Senior Software Engineer to join the TV Release Quality team, which focuses on assessing and communicating the quality of the TV streaming application. The role involves collaborating with talented colleagues, building tools to streamline testing and releasing TVUI code, and continuously learning in a fast-evolving ecosystem.

Product Manager - Cloud

Company: Canonical

Location: Remote

Posted Dec 06, 2025

Canonical promotes its leadership in open source software and cloud-native solutions, highlighting products like Ubuntu and Juju. The company emphasizes innovation, global collaboration, and opportunities for product managers with technical expertise. It showcases a positive work environment with remote flexibility and growth prospects.

Nearshore - Product Designer

Company: Bitovi

Location: Remote

Posted Dec 06, 2025

Bitovi is seeking a Senior Product Designer for a 100% remote role, with a preference for nearshore candidates in Latin America. The role involves end-to-end product design, collaborating with clients and teams, and creating design solutions. Bitovi offers competitive hourly pay, remote work, and opportunities for long-term contracts.

Blue Yonder Solutions Architect

Company: Longbow Advantage

Location: Remote

Posted Dec 06, 2025

The text is a job description for a Blue Yonder Solutions Architect position at Longbow Advantage. It outlines the responsibilities, required skills, and benefits of the role. The position involves providing expert consulting, technical guidance, and support for Blue Yonder supply chain software solutions. The company offers a supportive work environment, competitive salary, and various benefits.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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