Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior MDM Application Engineer

Company: Twilio

Location: Colombia

Posted Nov 30, 2025

The job posting is for a MDM Senior Application Engineer role at Twilio, focusing on developing and managing their MDM practice. The ideal candidate should have 6+ years of experience in MDM, strong analytical and communication skills, and be able to define and drive the enterprise MDM strategy. The role offers competitive pay, generous time off, and opportunities for growth and learning.

Head of Sales Operations

Company: Loka, Inc

Location: Latin America,North Macedonia,Portugal

Posted Nov 30, 2025

Loka highlights its achievements, including AWS recognition, and seeks a Head of Sales Operations to drive growth. The role involves leading sales operations, integrating teams, and scaling processes. The company offers remote work, benefits, and a collaborative environment.

Senior Cloud Platform Engineer

Company: Mapbox

Location: UK

Posted Nov 30, 2025

Mapbox is a leading real-time location platform that provides tools for navigation and location-aware businesses. The Cloud Platform team at Mapbox provides infrastructure and frameworks for Mapbox services in AWS. They are seeking a Software Development Engineer II to deliver cloud-native containerized infrastructure and deployment platforms.

Account Solution Consultant

Company: Anaplan

Location: Germany

Posted Nov 30, 2025

The role of a Solution Consultant at Anaplan involves helping iconic brands solve their most pressing high-stakes challenges by architecting a new future for how companies plan, decide, and act. The position requires strategic discovery sessions, tailored demonstrations, and high-impact proof-of-concept models to showcase Anaplan's value. The ideal candidate should have a passion for problem-solving, the ability to simplify complex ideas, and experience in presales solution consulting or business transformation roles.

Software Engineering Manager - Ads Reporting

Company: Reddit

Location: USA

Posted Nov 30, 2025

The Ads Reporting team at Reddit focuses on innovation and growth, managing two workstreams to provide insights for advertisers. The Engineering Manager role involves leading teams, collaborating across departments, and ensuring technical scalability. Benefits include remote work, healthcare, and equity.

Senior Sales Engineer

Company: Branch

Location: USA

Posted Nov 30, 2025

Branch is a fintech company on a mission to empower workers with financial freedom by providing accessible financial services and building inclusive products. They value diversity, innovation, and collaboration, and are looking for a Senior Sales Engineer to manage technical aspects of the sales cycle and act as a liaison between sales, product, security, and professional services teams.

Solutions Architect II

Company: Outliant

Location: Anywhere

Posted Nov 30, 2025

Ignite Visibility is a leading digital marketing agency offering a remote Solutions Architect II role with opportunities for growth, innovation, and impactful projects. The position emphasizes strategic collaboration, technical expertise, and a supportive work environment.

B2B Revenue Operations Manager

Company: Guidebook

Location: USA

Posted Nov 30, 2025

Guidebook seeks a B2B Revenue Operations Manager to optimize sales processes, manage CRM systems, and enhance marketing automation. The role involves cross-functional collaboration and tech stack integration, with competitive compensation and benefits.

VP Finance

Company: Futurhealth

Location: USA

Posted Nov 30, 2025

The VP of Finance role at FuturHealth requires strategic leadership to drive financial discipline, operational efficiency, and growth through comprehensive planning and compliance.

Staff Engineer, GitLab Delivery - Operate

Company: GitLab

Location: North America,Latin America,EMEA

Posted Nov 30, 2025

The role of Staff Engineer at GitLab Operate team involves leading technical direction for self-managed deployment strategy, focusing on zero-downtime upgrades and operational excellence at scale. The team serves as a bridge between GitLab engineering and self-managed customers, ensuring products are easily deployable, secure, and scalable across various environments.

Offensive Security Engineer - Agent Security

Company: OpenAI

Location: USA

Posted Nov 30, 2025

This text describes OpenAI's Security team mission and a Principal-level Offensive Security Engineer role focusing on strengthening security posture through innovative attack simulations, collaboration with defensive teams, and securing AI-powered products. The role emphasizes vulnerability hunting, automation, and influencing security strategy while requiring expertise in AI systems and offensive security operations.

Senior Full Stack PHP/JS Engineer - Core Team

Company: InnoCraft

Location: Germany

Posted Nov 30, 2025

This job posting highlights a Senior Full Stack Engineer role at Matomo, emphasizing opportunities to shape the future of an open-source platform, collaborate with a talented team, and contribute to impactful projects. The position offers remote work, career growth, and a mission-driven environment with strong privacy and ethical focus.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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