Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Product Operations Lead - MetaMask

Company: Consensys

Location: Remote

Posted Nov 29, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. They have been at the forefront of innovation since 2014, pioneering technological developments within the web3 ecosystem. Consensys inspires and champions the builder instinct in everyone by making web3 universally easy to use and develop on. Their mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Staff Software Engineer - Backend

Company: HubSpot

Location: Remote

Posted Nov 29, 2025

HubSpot is seeking a Staff Engineer to lead a team of 35 engineers in developing and operating their load balancing and CDN infrastructure. The role involves hands-on technical contributions, technical leadership, and mentoring. The ideal candidate should have experience in designing and delivering complex, performant, reliable, and scalable distributed systems in a cloud environment, with proficiency in Java, C, Go, C++, or Rust. The company offers a competitive compensation package and benefits.

Digital Growth Marketing Manager

Company: Pipe17

Location: Remote

Posted Nov 29, 2025

Pipe17 is seeking a versatile and results-driven Digital Growth Marketing Manager to lead integrated campaigns, manage content and web assets, partner with external vendors, and drive measurable pipeline growth. The role requires experience in B2B marketing, AI fluency, and the ability to thrive in a fast-paced startup environment.

Customer Success Manager

Company: Tines

Location: Remote

Posted Nov 29, 2025

The Customer Success Manager role at Tines is a critical position in the company's growth trajectory. The role involves driving adoption, expanding usage across the customer base, and ensuring customers realize the full potential of the platform. The CSM will work closely with various teams, including Sales, Support, Marketing, and internal resources, to support customers from onboarding to renewals. The ideal candidate will have 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company, experience with SaaS solutions for technical teams, and knowledge of APIs.

Strategic Finance Associate

Company: Consensys

Location: Remote

Posted Nov 29, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. Their mission focuses on making decentralized web accessible, with products like MetaMask and Infura. The finance team seeks a Strategic Finance Associate to drive financial insights and support growth, emphasizing blockchain expertise and collaborative problem-solving in a dynamic startup environment.

Operations Specialist - Vendor Management

Company: Myriad360

Location: Remote

Posted Nov 29, 2025

The job description outlines the role of an Operations Specialist in Vendor Management Subcontract within the Service Operations team. The role involves strengthening operational efficiency, driving profitability, managing subcontractors, bid and proposal handling, documentation oversight, schedule management, performance reporting, vendor assessments, compliance management, and identifying opportunities to expand and optimize the vendor ecosystem. The ideal candidate should have 2-4 years of experience in strategic operations, project coordination, or vendor/subcontractor management, strong analytical and organizational skills, and experience in vendor assessment systems, contract negotiation, and compliance management.

Staff Product Designer - Dashboard

Company: Stripe

Location: Remote

Posted Nov 29, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The Product Design team, including the Dashboard team, focuses on creating user-friendly experiences. The role involves designing and prototyping dashboard experiences, collaborating with cross-functional teams, and presenting work to leadership.

Enterprise Account Manager

Company: Immersive

Location: Remote

Posted Nov 29, 2025

Immersive is a leader in people-centric cyber resilience, partnering with enterprise organizations to build cyber resilience and tackle cyber threats. They offer a SaaS platform that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations. The company is hiring for a Senior Enterprise Account Manager role, seeking a senior sales person with experience in the cybersecurity sector. The role involves building relationships with CISOs, winning large-scale enterprise business, and educating the market on their groundbreaking cybersecurity solution.

Software Consulting Specialist - Security

Company: ‎ConnectWise

Location: Remote

Posted Nov 29, 2025

The Software Consulting Specialist role involves evaluating client needs, providing support, coordinating project implementation, training clients on ConnectWise solutions, and maintaining key performance indicators. The position requires strong communication, analytical, and organizational skills, as well as the ability to work independently and adapt to new technologies.

Senior Manager - Google Cloud

Company: Myriad360

Location: Remote

Posted Nov 29, 2025

The role of Google Practice Leader at Myriad360 involves strategic leadership, sales enablement, operational excellence, and partnership development to drive growth and success of the Google Cloud business. The ideal candidate should have extensive experience in technology sales, leadership, and practice management within the Google or cloud ecosystem.

Federal Contracts Administrator

Company: GuidePoint Security

Location: Remote

Posted Nov 29, 2025

The Federal Contracts Administrator role involves reviewing and negotiating contracts to achieve business objectives while mitigating risk. Responsibilities include managing the contract lifecycle, ensuring compliance with company standards, and working with the management team to implement long-term processes. The role requires a bachelor's degree or equivalent experience, 12 years of experience in legal and federal contracts, and excellent communication and negotiation skills.

Product Manager - Open Source Software

Company: DataHub

Location: Remote

Posted Nov 29, 2025

The job description for a Product Manager at DataHub highlights the role's focus on guiding products from ideation to launch, working cross-functionally with various teams, and building a roadmap for the company's Open Source Software project. The role involves advocating for the OSS community, understanding user needs, and studying the data ecosystem. The ideal candidate should have experience in product management, working with OSS software, and a deep understanding of the data space.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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