Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior Backend Software Engineer

Company: Megaport

Location: Canada

Posted Nov 19, 2025

Megaport is a global tech leader offering a collaborative and innovative work environment with opportunities for senior engineers to contribute to product development, system maintenance, and API design. The role emphasizes technical leadership, mentorship, and working with cutting-edge technology in a supportive culture.

Sr Manager-Software Engineering-EDI

Company: American Specialty Health Incorporated

Location: Remote

Posted Nov 19, 2025

This job posting seeks a Sr Manager Software EngineeringEDI for American Specialty Health's IT department, emphasizing remote work requirements, technical qualifications, and project management responsibilities. The role involves leading software development initiatives, ensuring compliance with healthcare standards, and managing team performance in a hybrid work environment.

Sales Development Representative

Company: Dscout

Location: Remote

Posted Nov 19, 2025

Dscout is a flexible experience research platform that helps leading brands like Sonos, Spotify, Duolingo, and Best Buy capture in-context insights from high-quality participants. They are expanding their team and seeking a Sales Development Representative to work with innovative companies, build sales funnels, and advance qualified leads through the sales pipeline. Dscout offers a competitive compensation package, benefits, education stipend, and remote work stipend.

Technical Client Success Manager

Company: Atmosera

Location: USA

Posted Nov 19, 2025

Atmosera seeks a Technical Client Success Manager to manage strategic client relationships, drive satisfaction, and deliver solutions. The role offers competitive compensation, benefits, and growth opportunities.

Senior Technical Account Manager

Company: Perforce

Location: Germany

Posted Nov 19, 2025

Perforce is a global company that values collaboration, creativity, and customer success. They are seeking a Senior Technical Account Manager to join their Customer Success team and work with top DevOps engineers. The role involves building relationships, guiding customers to improved efficiency, and advocating for customers and product quality.

Senior Software Engineer - Ads

Company: Reddit

Location: Remote

Posted Nov 19, 2025

Reddit is expanding its ads organization with opportunities across multiple teams, emphasizing innovation, growth, and inclusive culture. The role involves developing ad formats, enhancing user experiences, and collaborating with cross-functional teams. Benefits include comprehensive healthcare, flexible work arrangements, and equity opportunities.

Revenue Accounting Manager

Company: Reddit

Location: Remote

Posted Nov 19, 2025

The Revenue Accounting team is seeking a Revenue Accounting Manager to join their growing team. The role involves overseeing day-to-day revenue accounting activities, performing month-end close and reporting, spearheading order-to-cash projects, assessing current practices, and supporting external audits. The ideal candidate should have 6+ years of revenue accounting experience, preferably in the advertising or digital media/entertainment space, with a mix of public accounting and industry experience. The position requires strong technical knowledge of US GAAP, experience with Netsuite, Salesforce, and revenue automation tools, excellent communication skills, and the ability to work under pressure and meet deadlines.

Android Engineer

Company: Brilliant

Location: USA

Posted Nov 19, 2025

Brilliant emphasizes creating better problem solvers through interactive learning, prioritizing a healthy business model and team values like adventure, excellence, and candor. They seek experienced engineers to build innovative educational products with competitive compensation and benefits.

Senior Software Engineer - Trust Safety

Company: Airbnb

Location: USA

Posted Nov 19, 2025

The role of a Senior Software Engineer on the Safety Foundation team at Airbnb involves collaborating with various teams to detect and stop potential risky bookings or identify risk users. The position requires expertise in building large-scale systems, experience with Scala, Java, JavaScript, or Python, and the ability to work collaboratively in cross-functional teams. The company is committed to inclusion and belonging, and the role may include occasional work at an Airbnb office or attendance at offsites.

Lead Product Marketing Manager - Margin Trading

Company: Kraken

Location: Remote

Posted Nov 19, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer advanced trading products and prioritize security, education, and client support. The company values diversity, inclusion, and equal opportunity.

Security Engineer - AI

Company: Monarch Money

Location: USA

Posted Nov 19, 2025

Monarch is a personal finance platform that aims to simplify finances and help users reach their financial goals. They are seeking a Security Engineer with a focus on AI to join their team during a period of hypergrowth. The role involves supporting security operations, assessing and monitoring applications infrastructure, designing and implementing security controls for agentic AI systems, and partnering with the AIML team to develop detection systems.

Claims Examiner - Workers Compensation

Company: Sedgwick

Location: USA

Posted Nov 19, 2025

Sedgwick is a global company that offers meaningful work, a caring culture, and opportunities for career growth. They are recognized as one of America's greatest workplaces and provide a comprehensive benefits package. The company is looking for driven individuals to join their team and help adjudicate complex claims while enjoying flexibility and autonomy in their work.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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