Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Sr Managing Consultant- Supply Chain Procurement

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting highlights opportunities to work with global industry leaders, drive transformative supply chain projects, and access career growth in an innovation-driven environment. IBM Consulting seeks a Senior Managing Consultant with expertise in supply chain transformation, AI, and global collaboration, emphasizing impactful client engagement and strategic leadership.

Procurement Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a role in IBM Finance & Operations emphasizing collaboration, innovation, and career growth. It highlights responsibilities in procurement processes, compliance, and cross-functional teamwork while promoting IBM's culture of continuous learning and global impact.

Software Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description outlines the role of a Software Developer Intern, emphasizing hands-on experience with real-world projects, collaboration with designers and developers, and proficiency in modern web technologies. It details responsibilities such as Agile development, UI design, and API integration, along with required education and technical skills.

Procurement Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description highlights IBM's Finance & Operations role, emphasizing career growth, skill development, and collaborative innovation in a dynamic global environment. The position requires procurement expertise in SAP and supply chain concepts, with opportunities for advancement and impactful contributions.

SAP MDG Consultant

Company: IBM

Location: Chicago, US

Posted Dec 18, 2025

The text describes the role of an SAP MDG Architect, emphasizing strategic and technical responsibilities in managing master data across SAP and non-SAP systems. It highlights collaboration with business teams, governance processes, and integration efforts to ensure data quality and compliance.

Package Specialist-Oracle Business Analytics

Company: IBM

Location: Mumbai, IN

Posted Dec 18, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the opportunity to drive technological adoption. It outlines role responsibilities, required expertise in Oracle technologies, and preferred skills in agile methodologies and problem-solving.

Sr Managing Consultant Supply Chain - Planning & Logistics

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting highlights opportunities to work with global leaders, drive transformative supply chain projects, and access career growth in an innovative environment. IBM Consulting seeks a Senior Managing Consultant with expertise in supply chain transformation, AI, and logistics systems to lead strategic initiatives and collaborate on large-scale programs.

Senior Managing SAP Advanced Variant Configuration (AVC)

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description outlines the SAP AVC Lead role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, growth opportunities, and technical expertise in SAP systems. The role highlights responsibilities in configuration modeling, integration with business processes, and continuous improvement, while promoting a culture of innovation and career development.

Software Developer Internship 2026

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

IBM's summer internship offers hands-on experience with emerging technologies, collaboration with professionals, and opportunities to develop skills in a global tech environment. The role emphasizes innovation, problem-solving, and contributing to impactful projects while gaining mentorship and industry exposure.

Talent Acquisition Partner (RPO) Querétaro

Company: IBM

Location: Mexico City, MX

Posted Dec 18, 2025

This text describes a Talent Acquisition Partner role at IBM, outlining responsibilities such as managing recruitment processes, collaborating with hiring managers, and ensuring client satisfaction. It details required qualifications, including a bachelor's degree, 7+ years of recruitment experience, and bilingual proficiency. The role emphasizes client management, data analysis, and contributing to talent acquisition strategies.

Analyste Développeur .Net OCR (Val de Fontenay)

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

The text promotes IBM Consulting's collaborative opportunities, innovation in cloud and AI solutions, and career development. It highlights technical expertise, strategic initiatives for digital identity, and requirements for developers with specific skills.

Talent Acquisition – Selection Specialist (Fixed Term)-PH

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description for a Recruiting Selection Specialist at IBM highlights opportunities to lead in technology, solve complex problems, and collaborate with stakeholders. The role emphasizes continuous learning, innovative approaches, and contributing to global hiring initiatives while maintaining data integrity and system integrations.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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