Strong Customer Service Skills Jobs in Atlanta, GA

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Looking for Strong Customer Service Skills jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Atlanta, GA area.

Account Sales Representative

Company: Natera

Location: Atlanta, GA

Posted Feb 01, 2025

Natera, a global leader in cell-free DNA testing, is seeking an Account Sales Representative for its Women's Health sales team. The ASR will support Clinical Field Specialists in driving market adoption and business growth through direct sales to medical professionals. Key responsibilities include maintaining customer relationships, promoting quality client-patient relations, and adhering to company policies. The ideal candidate will have a Bachelor's degree, minimum 2 years of sales experience, and a background in medical or biological sciences. Natera offers competitive benefits, a diverse and inclusive workplace, and the opportunity to work in a startup environment. The OTE for the first year is $90,000-$100,000 USD.

Technical Support Associate_Mandarin Speaking

Company: Chowbus

Location: Atlanta, GA

Posted Feb 01, 2025

Chowbus, a well-funded food startup based in Chicago, is seeking a Technical Support Associate. The role involves installing and supporting restaurant technology, managing partnerships, and collaborating cross-functionally. Key responsibilities include configuring Chowbus products, resolving customer and restaurant inquiries, and optimizing business performance. The ideal candidate should be bilingual in English and Mandarin, have relevant experience, and preferably prior startup experience. A fair compensation package, benefits, and flexible PTO are offered.

Guidehouse - Consultant - Financial Solutions, Payer Provider Consulting, application via RippleMatch

Company: RippleMatch

Location: Atlanta, GA

Posted Feb 01, 2025

Guidehouse is seeking an undergraduate or graduate student for a Consultant role in their Payer Provider Financial Solutions Area. The role involves client and project management, data analysis, solution implementation, and generating project results. The ideal candidate will have a degree in Business, Business Administration, Business Analytics, Economics, Finance, Health Administration, Health Informatics, or Health Management. Previous strategy consulting experience, healthcare provider or fellowship experience, and knowledge of Business Analytics software are preferred. The annual salary range is $54,300 - $81,500. Guidehouse offers a comprehensive total rewards package including medical insurance, retirement plan, and tuition reimbursement.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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