Strong Customer Service Skills Jobs in Atlanta, GA

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Looking for Strong Customer Service Skills jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Atlanta, GA area.

Patient Care Technician Float

Company: DaVita

Location: Atlanta, GA

Posted Jan 24, 2025

DaVita, an Italian term for 'giving life', is seeking an experienced Dialysis Patient Care Technician. The role involves direct patient care, monitoring patients before, during, and after dialysis treatment, and building long-term relationships with patients. The company offers comprehensive benefits, paid training, and opportunities for career advancement through programs like Clinical Ladders and Bridge to your Dreams. The ideal candidate should have dialysis experience, be comfortable working around blood and needles, and have a flexible schedule.

Regional Vice President of Sales

Company: Nexthink

Location: Atlanta, GA

Posted Jan 24, 2025

Nexthink, a leader in digital employee experience management software, is seeking a Regional Vice President of Sales for the Southeast US. The role involves leading a team of 56 sales professionals, developing strategic sales initiatives, and driving growth. The ideal candidate should have at least 5 years of sales leadership experience, deep expertise in SaaS solutions, and a proven track record of success in complex sales environments. Nexthink offers a comprehensive benefits package, including flexible hours, unlimited vacation, a hybrid work model, professional training, and a 401k plan with company matching.

Quality Manager - 2nd Shift

Company: GXO

Location: Lithia Springs, GA

Posted Jan 24, 2025

GXO is seeking a Quality Manager for a 2nd Shift position, Monday - Friday, 5:00 pm - 3:00 am. The role involves overseeing quality and maintenance, ensuring QMS processes are established and maintained, and reporting on QMS performance. The successful candidate will execute the QMS, provide Root Cause Analysis guidance, cultivate customer relationships, and coordinate staff training. GXO values a positive work environment, offering support and resources for career growth. The ideal candidate will have 4 years of experience in quality and inventory in a distribution or warehousing environment, experience in an ISO environment, and supervisory experience. Microsoft Office proficiency, especially Excel, is required. A Bachelor's degree, availability to travel up to 25%, and experience with warehouse management software are beneficial.

Grocery Clerk

Company: Kroger

Location: Alpharetta, GA

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk, emphasizing exceptional customer service, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key duties include helping customers discover new products, informing them of specials, ensuring product freshness, and maintaining inventory. The role also involves promoting trust and respect among colleagues, adhering to food safety regulations, and reinforcing safety programs. The company, a large grocer with a history of innovation, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Director, Enterprise Risk

Company: Checkout.com

Location: Atlanta, GA

Posted Jan 24, 2025

Checkout.com, a leading global fintech, is seeking a highly-driven and accomplished Risk professional to join as the US Head of Risk based in Atlanta. The role involves establishing and overseeing the Risk Management Framework in the US, ensuring adherence to regulatory expectations, and managing risks inherent in the payments business. The ideal candidate should have extensive experience in payments and technology, strong communication skills, and knowledge of US finance regulations. They will be responsible for implementing the Enterprise Risk Management Framework, providing risk-related guidance, and overseeing risk management reporting. The role offers the opportunity to work in a fast-paced environment, collaborate across functions, and contribute to strengthening risk awareness and culture at Checkout.com.

Pharmacy Intern - Grad

Company: CVS Health

Location: Norcross, GA

Posted Jan 24, 2025

Cashier

Company: Kroger

Location: Alpharetta, GA

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role, emphasizing the importance of creating a positive customer experience, maintaining a clean and safe environment, and adhering to company values. Key tasks include processing transactions efficiently, handling various tenders, controlling loss, reporting discrepancies, and ensuring compliance with food safety regulations. The role also involves reinforcing safety programs, practicing preventive maintenance, and providing excellent customer service. The company, a large grocer with over 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Registered Nurse

Company: DaVita

Location: Conyers, GA

Posted Jan 24, 2025

DaVita, an Italian term meaning 'giving life', is seeking a Nurse for an outpatient dialysis center. The role involves delivering empathetic care to patients with end-stage renal failure or chronic kidney disease. No dialysis experience is required, and training is provided. The nurse will build long-term relationships with patients, work in a positive team environment, and oversee patient care with support. Benefits include comprehensive health coverage, 401k match, and paid time off. DaVita is a clinical leader with high standards in government performance programs.

Digital Sales Specialist - Power

Company: IBM

Location: Buckhead, GA

Posted Jan 24, 2025

The IBM Storage Sales Representative role, or 'Digital Sales Specialist', offers a collaborative environment where you'll work closely with clients and colleagues. You'll have exceptional sales exposure to cutting-edge technology and influential clients. The role involves predicting deal closures, supporting upsell and cross-sell opportunities, activating new business campaigns, designing use-cases and proofs of concept, and presenting compelling value propositions. IBM values IT Sales experience, consultative tech sales success, effective communication, and influential analytics. Storage market expertise is preferred but training on IBM's Power offerings is provided.

Patient Care Technician

Company: DaVita

Location: Atlanta, GA

Posted Jan 24, 2025

DaVita, an Italian term for 'giving life', is recruiting a Patient Care Technician for an outpatient dialysis center in Atlanta, Georgia. The role involves direct patient care, monitoring patients before, during, and after dialysis, and building long-term relationships with patients suffering from end-stage renal disease. The company offers comprehensive benefits, paid training, and opportunities for career advancement through programs like Clinical Ladders and Bridge to your Dreams. No dialysis experience is required, and healthcare experience is a plus. The role involves working flexible hours, including mornings, evenings, weekends, and holidays.

PHARMACY/PHARMCST-INTERN

Company: Kroger

Location: Morrow, GA

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean environment, and assisting in achieving sales and profit goals. Responsibilities include promoting trust, gaining knowledge of pharmaceutical products, providing drug counseling, and maintaining the pharmacy's cleanliness. The role also involves stocking, returning unused medication, and reporting safety issues. Qualifications include being enrolled in a US school of pharmacy and holding a current state-issued Pharmacy Intern license. The company, a large grocer, values its employees and offers comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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