Strong Customer Service Skills Jobs in Atlanta, GA

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Looking for Strong Customer Service Skills jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Atlanta, GA area.

Sales Management Trainee

Company: Enterprise Mobility

Location: Thomasville, GA

Posted Jan 22, 2025

Specialist Master, Anaplan

Company: Deloitte

Location: Atlanta, GA

Posted Jan 22, 2025

Senior Marketing Business Analyst, Home Care - Remote

Company: BD

Location: Conyers, GA

Posted Jan 22, 2025

As a Senior Marketing Business Analyst for Home Care at BD, a leading global medical technology company, you'll partner with cross-functional teams to drive business intelligence and performance metrics. Key responsibilities include creating and managing real-time KPI dashboards, business cases for strategic initiatives, and ad-hoc reporting. The ideal candidate should have a bachelor's degree, 5+ years of experience in business analytics and reporting, SQL or Snowflake, and performance marketing. Familiarity with Salesforce.com, web analytics tools, and growth strategies is preferred. BD values its employees, offering competitive compensation, benefits, and opportunities for growth.

Senior Client Engagement Manager

Company: Flexport

Location: Atlanta, GA

Posted Jan 22, 2025

(USA) GM Coach (Non-Complex) - WM

Company: Walmart

Location: Douglasville, GA

Posted Jan 22, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service standards, resolve customer needs, and drive financial performance and sales. They will also provide supervision and development opportunities for hourly associates, ensuring compliance with company policies and values. Walmart offers competitive pay, performance-based bonuses, and various benefits including health, financial, and paid time off benefits. The annual salary range is $65,000.00-$80,000.00 plus differential, and additional compensation includes performance bonuses. Minimum qualifications include 2 years of college, 1 year of retail experience and supervisory experience, or 2 years of general work experience and 1 year of supervisory experience.

Environmental Services Worker Lead-Northeast Georgia Health System

Company: Aramark

Location: Winder, GA

Posted Jan 22, 2025

The Environmental Services Worker Lead is responsible for providing work leadership to hourly employees in Aramark Facility Services areas of responsibility. They assist management and supervisors with shift operations, perform hands-on work, and ensure all employees' needs are met. The role involves supervising staff assignments, formulating action plans for inefficiencies, and maintaining accurate record-keeping systems. The individual must adhere to all departmental sanitation procedures, OSHA regulations, and Aramark's standards of operation. Qualifications include 1-2 years of experience in environmental services, effective communication skills, and basic knowledge of infection control procedures.

Mgr. Product Support

Company: UKG

Location: Atlanta, GA

Posted Jan 22, 2025

UKG, the largest U.S.-based private software company, is seeking a Manager, Product Support. The role involves managing a team of Product Support Representatives, providing exceptional customer service, and driving enhancements within the support center. The ideal candidate will have domain knowledge in HR, Payroll, Time and Labor, Human Resources, Tax, or Benefits. Key responsibilities include managing daily operations, ensuring high customer satisfaction, and coaching team members for peak performance. The pay range for this position is $76,500 to $110,000, with potential for short-term and long-term incentives.

Principal Site Reliability Engineer

Company: UKG

Location: Alpharetta, GA

Posted Jan 22, 2025

UKG, the largest U.S.-based private software company, is seeking a Principal Site Reliability Engineer with extensive experience in cloud platforms and distributed system design. The role involves engaging in the lifecycle of services, defining standards, improving system performance, and collaborating with engineering teams. UKG offers comprehensive benefits, an inclusive culture, and opportunities for professional growth.

Forge Team Member 2nd Shift (onsite)

Company: RTX

Location: Columbus, GA

Posted Jan 22, 2025

Pratt & Whitney, a leader in aerospace engine design, building, and servicing, is seeking curious and passionate individuals to join their team in Columbus, GA. The role involves working in a dynamic environment, performing complex tasks in manufacturing, and contributing to the company's mission of transforming the future of flight. The company values diversity and inclusion, offering comprehensive benefits including health insurance, 401(k) match, and flexible work schedules. The position requires U.S. citizenship due to access restrictions.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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