Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Internal Communications Associate Manager, Content & Channel Strategy

Company: Guardian Life Insurance Company

Location: New York, NY

Posted Jun 28, 2025

Bachelor's degree in Communications, Marketing, Journalism, or a related field. Exceptional written and interpersonal communication skills are a must, and the…

IT Risk Analyst

Company: Metropolitan Commercial Bank

Location: New York, NY

Posted Jun 27, 2025

Execute validation testing of IT internal controls to ensure design and operating effectiveness across infrastructure, applications, databases, and systems.

Hlth Sys Pharmacist-L I (pending)

Company: NYC Health + Hospitals

Location: New York, NY

Posted Jun 27, 2025

Knowledge of 340B discount program. Knowledge of Microsoft Office suite, Outlook, Word and Excel. Comprehensive Health Benefits for employees hired to work 20+…

Technical Business Analyst (Leveraged Finance)

Company: Santander Holdings USA Inc

Location: New York, NY

Posted Jun 28, 2025

Executes technical plans, system analysis, detailed design specifications, development, unit and component testing. Basic knowledge in development tools.

Manager of Accounting

Company: Wartburg

Location: Mount Vernon, NY

Posted Jun 27, 2025

CPA license is helpful but not required. The Manager of Accounting is responsible for the supervision of finance staff, budget variance report analysis, Payroll…

HVAC Refrigeration Service Technician

Company: Nextech

Location: Long Island, NY

Posted Jun 28, 2025

EPA certification and a valid driver’s license. Diagnose and repair HVAC/R systems, including electrical, mechanical, and electronic components.

Retail Carpenter Associate

Company: IKEA

Location: Brooklyn, NY

Posted Jun 27, 2025

License and/or certification in carpentry preferred (OSHA 10 & OSHA 30 certification). Generous paid time off, holiday and sick time WiselyPay – get earned…

Senior Data Analyst

Company: ACLU

Location: New York, NY

Posted Jun 27, 2025

Fluency building analytics reports and visualizations using a variety of tools in an academic, political campaign, non-profit, or business setting.

Salesforce - Commerce Cloud B2B Functional - Senior Consultant

Company: Deloitte

Location: New York, NY

Posted Jun 28, 2025

You'll help clients define their eCommerce requirements by leading and facilitating workingsessions to gain an understanding of the client's current state…

Clinical Care Transition Specialist / Registered Nurse - Manhattan

Company: Option Care Health

Location: Manhattan, NY

Posted Jun 27, 2025

If using a personal vehicle, a valid driver’s license and proof of insurance are required. Active and unrestricted Registered Nurse (RN) license.

Swatch Part Time Sales Associate - Times Square (NY)

Company: The Swatch Group (U.S.) Inc.

Location: New York, NY

Posted Jun 27, 2025

As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and…

1:1 RN School Nurse All NYC Schools

Company: EverSource

Location: New York, NY

Posted Jun 27, 2025

This is an independent contractor role offering a steady schedule and the opportunity to make a direct impact on a child’s ability to attend school safely.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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