Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Armed Guard/Law Enforcement Background Required - 31490

Company: Harvard Protection Services, LLC

Location: New York, NY

Posted Mar 06, 2025

Must have a security guard license or be able to obtain one within an acceptable period. Responsible for becoming familiar with incoming and outgoing traffic,…

Armed Security Officer

Company: Paragon Systems, Inc.

Location: Manhattan, NY

Posted Mar 06, 2025

Lastly, duties also include preserving order and acting to enforce regulations / directives for the site pertaining to personnel, visitors, and premises.

Part-time Pharmacist

Company: The Cannabist Company

Location: Brooklyn, NY

Posted Mar 08, 2025

This position requires that the incumbent maintains an active State pharmacist license and has completed the course(s) pursuant to the Statute.

Associate Manager, Member Marketing

Company: EQUINOX

Location: New York, NY

Posted Mar 08, 2025

The Associate Manager will be responsible for developing a comprehensive strategy and executing a variety of initiatives aimed at driving trial, adoption, usage…

High School Math Teacher

Company: Williamsburg Charter High School

Location: Brooklyn, NY

Posted Mar 06, 2025

Design opportunities for students to use the world around them as a classroom through field trips and or/inviting guests into the classroom as appropriate.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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