Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Strategic Account Executive - Aerospace & Defense (m/f/d) - REMOTE

Company: Ansys

Location: Griesheim, Germany / Remote

Posted Jan 24, 2025

Ansys is seeking a Strategic Account Executive to build long-term relationships with key global customers, driving new business opportunities and maximizing partnership profitability. The role involves understanding customer priorities, articulating Ansys' value, and leading the account planning cycle. Key responsibilities include sales activities, establishing business relationships, understanding competition, creating long-term strategies, facilitating touchpoint activities, documenting ROI, developing partnerships, and maintaining a healthy pipeline. The ideal candidate should have a technical or business degree, 6+ years of experience, and demonstrated success in technical sales. Fluency in English and local language, and up to 50% travel are required. Ansys values innovation, integrity, and employee success, and is committed to diversity and inclusion.

Electrical Category Senior Manager

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, seeks an Electrical Category Senior Manager. The role involves managing multiple complex categories for Major Capital Equipment, including Medium Voltage, Medium/Low Voltage Transformers, Protection & Control, and Generator categories. The manager will develop and execute global procurement strategies, lead vendor management, and drive product development. They will also manage supplier relationships, negotiate contracts, and deliver cost savings. The ideal candidate should have over 10 years of engineering experience in the electrical discipline, a Bachelor's degree, and preferably a Master's degree.

Assistant General Counsel, Litigation (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, seeks an experienced attorney with 15+ years of relevant legal experience. The role involves managing complex litigation, partnering with internal stakeholders, collaborating with outside counsel, and representing CrowdStrike externally. The ideal candidate should possess strong analytical skills, business acumen, and excellent communication abilities. Bonus points for cybersecurity industry experience, managing internal legal teams, and expertise in securities and class action litigation.

Account Technology Manager - Hardware Assisted Verification - EDA - m/f/d

Company: Siemens Digital Industries Software

Location: Rome, Italy / Remote

Posted Jan 24, 2025

Siemens EDA, a global leader in Electronic Design Automation software, is seeking a skilled professional to drive their hardware-accelerated verification business in Europe. The role involves fostering customer relationships, developing product introduction strategies, and managing account campaigns. The ideal candidate should possess an Electrical Engineering degree, strong knowledge of digital design verification practices, and relevant experience in hardware-assisted functional verification. Excellent communication skills, customer-facing experience, and the ability to influence and manage indirectly are highly valued. The position offers flexibility, competitive benefits, and the opportunity to work with a strong, experienced team.

Sr Solution Consultant-State and Local

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 5+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and guiding strategic programs. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and a willingness to travel. Compensation includes a base pay of $133,000 - $206,800 plus equity, variable/incentive compensation, and benefits.

Account Development Representative, Enterprise

Company: Illumio

Location: New York, NY / Remote

Posted Jan 24, 2025

Reg Affairs Manager - Global CTAs (ATMP/GMO)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Regulatory Affairs Manager to join their global team. The role involves leading global regulatory submissions, providing regulatory strategy advice, and managing project budgeting. The ideal candidate should have a Bachelor's or advanced degree, at least 5 years of experience, and excellent communication and interpersonal skills. The company offers a competitive salary, extensive benefits, and a flexible working culture. The mission is to make the world healthier, cleaner, and safer.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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