Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Principal Software Engineer

Company: Cars.com

Location: Remote

Posted Jan 23, 2025

Cars Commerce is a leading company in the automotive industry, offering a range of solutions to optimize online presence, increase sales, and improve customer experiences. They are seeking a Principal Experience Engineer with extensive software engineering experience to architect and evangelize their Dealer Inspire product. The role involves high agency, autonomy, and collaboration with cross-functional teams. The successful candidate will drive software architecture patterns, coach teams, and ensure adherence to best practices. They will also be responsible for technical and organizational leadership, mentoring, and creating training programs.

Compliance Technology KYC Data Analyst

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a tech-savvy individual with strong data analytics and SQL skills for a role in their Compliance Technology Team. The ideal candidate should have experience in AML/KYC Customer Risk Scoring models, transaction monitoring, and KYC technologies. They will be responsible for building and enhancing risk scoring models, collaborating with product and engineering teams, and writing clear documentation. Coinbase offers a fast-paced, dynamic environment with opportunities for growth and innovation in the crypto space.

Energy Security Subject Matter Expert (ES SME)

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Subject Matter Expert (SME) to lead an evaluation of USAID's Energy Security program in Laos. The SME will work with a broader consultancy team to assess the program's effectiveness, provide actionable insights, and suggest improvements. The role requires extensive knowledge of the energy sector in Laos and the ASEAN region, experience in energy security programs, and strong communication and writing skills. The SME will contribute to various deliverables, including a project timeline, inception report, data collection tools, and a final evaluation report.

Mid-Market Sales Engineer, UKI

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

Abnormal Security is hiring a Mid-Market Sales Engineer to serve as the technical sales lead throughout the pre-sales cycle. The role involves conducting product demos, co-leading customer relationships with Mid-Market Account Executives, and driving successful outcomes for Proof of Value programs. The ideal candidate should have 3+ years of sales engineering experience, strong technical presentation skills, and the ability to uncover customer pain points and architect solutions. A technical background in messaging and Internet security principles is preferred.

Staff Accountant (India)

Company: NewRocket

Location: Remote

Posted Jan 23, 2025

NewRocket, a global full-service Elite ServiceNow partner, is seeking a Staff Accountant for its India team. The role involves maintaining accurate account entries, performing month-end closing activities, managing local periodic tax filings, and handling day-to-day financial operations. The company values diversity, fosters a healthy work-life balance, and encourages professional growth. The ideal candidate should have strong communication skills, proficiency in Excel and ledger management, and previous experience with Microsoft D365 Financial Operations. NewRocket is committed to a diverse and inclusive workplace, providing equal employment opportunities regardless of various factors.

AVP Channel Sales

Company: Bishop Fox

Location: Remote

Posted Jan 23, 2025

Bishop Fox, a leading offensive security company, is expanding and seeking an AVP of Channel to lead indirect go-to-market strategy. The role involves designing sales programs, managing executive relationships with key partners, and collaborating across departments. The ideal candidate should have extensive channel sales experience, a strong cybersecurity background, and excellent communication skills. Bishop Fox offers comprehensive benefits, values diversity, and is an Equal Opportunity employer.

Lead, Customer Enterprise Architect

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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