Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Enterprise Account Executive - France

Company: Pluralsight

Location: Dublin, Ireland / Remote

Posted Jan 23, 2025

Pluralsight is seeking an Account Executive for the French-speaking regions, responsible for revenue expansion and customer success. The role involves managing the full sales cycle, building trust-based relationships with senior-level sales professionals, and educating customers on Pluralsight's value. Preferable candidates have SaaS sales experience, fluency in French and English, and a proven track record selling to C-Suite personas. Pluralsight offers a mission-driven culture, commitment to diversity, and comprehensive benefits. The role may require occasional travel to the company's Utah headquarters.

Senior Product Manager

Company: HERE

Location: Remote

Posted Jan 23, 2025

The role involves driving product strategy for HERE's innovative electric vehicle charging solutions, developing insights and trends on market opportunities, and aligning them with the company's holistic business and competitive landscape. The individual will own build/buy/partner decisions, establish KPIs for business growth, and lead the ideation, validation, and development of new product concepts. They will conduct market research, collaborate with cross-functional teams, and ensure high levels of customer satisfaction and loyalty. The ideal candidate should have a BS or MS in computer science or engineering, significant work experience in product management, and strong communication skills.

(Associate) Medical Director - Neurology

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an (Associate) Medical Director to provide medical support and advice for clinical trials and safety evaluation within the Pharmacovigilance department. The role involves creating clinical trial protocols, contributing to site selection, reviewing and approving study documents, and ensuring medical validity of primary endpoints and study subject safety. The ideal candidate will have an MD or equivalent degree, significant experience in the pharmaceutical industry, and strong medical knowledge. They should be fluent in English, understand the NDA submission process, and have experience with regulatory guidelines for adverse event reporting. The mission is to enable customers to make the world healthier, cleaner, and safer.

Client Success Lead - Travel & Ticket Marketplaces

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm is seeking a Client Success professional with B2B experience, preferably in online ticket marketplaces or travel industry. The role involves leading key accounts, implementing proactive client management strategies, analyzing merchant performance, and collaborating cross-functionally. The position offers a competitive pay package, including base pay, sales incentives, and comprehensive benefits. Affirm is a remote-first company with a focus on inclusivity and diversity.

Audience Editor

Company: GANNETT

Location: Remote

Posted Jan 23, 2025

Gannett is hiring a journalist to focus on expanding their user base across local network sites. The role involves collaborating with newsrooms, maximizing existing platforms, and reaching new audiences. The successful candidate will be part of a team of audience specialists, responsible for building brand awareness and loyalty. Key responsibilities include content creation and optimization, newsletter management, audience engagement, strategic planning, and performance metrics monitoring. Qualifications include proven experience in content strategy, strong leadership skills, excellent communication, familiarity with CMS, and the ability to analyze performance metrics.

Field Access Manager, Northeast

Company: Blueprint Medicines

Location: Newark, NJ / Remote

Posted Jan 23, 2025

Blueprint Medicines is seeking a Field Access Manager for roles in Boston, MA; New York, NY; Newark, NJ; Philadelphia, PA. This critical, customer-facing role involves educating healthcare professionals on securing coverage, navigating payer requirements, and accessing patient support programs. The manager will also handle case management for escalated patient cases and maintain account management, focusing on improving patient access. The role requires a Bachelor's degree, 7+ years of pharmaceutical/biotech experience, and a proven track record in securing patient access. Benefits include a competitive salary, bonuses, equity grants, and comprehensive health benefits.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an experienced accountant or finance professional for a role involving overseeing book close cycles, performing complex accounting activities, and leading process improvement efforts. The position requires a Bachelor's degree in Accounting or Finance, at least 3 years of relevant experience, and proficiency in Excel and Microsoft Word. The company offers comprehensive benefits, a supportive work environment, and opportunities for career growth. The role involves working in the office twice a week if within a 50-mile radius of Boston, MA, Columbus, OH, Seattle, WA, Portsmouth, NH, or Plano, TX offices, with potential for remote work.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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