Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Senior Next.JS/React Engineer

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a tech team member to design and redesign websites for clients. The role involves using JavaScript, React, CSS, SASS, and other front-end technologies. Bixal emphasizes continuous learning, professional development, and leaving a positive impact. The company offers competitive benefits including flexible hours, work-from-home options, and comprehensive health benefits. Bixal is an equal opportunity employer committed to diversity, equity, and inclusion.

Account Manager - Semiconductor Industry - EDA - m/f/d

Company: Siemens Digital Industries Software

Location: Remote

Posted Jan 23, 2025

Siemens EDA is seeking a motivated Account Manager to drive sales of their software, services, and hardware across the Netherlands, Germany, and eastern Europe. The role involves managing customer relationships, identifying key projects and decision-makers, and formulating solutions to meet customer requirements. The ideal candidate should have a Bachelor's degree in electrical engineering, substantial account management experience, and a strong understanding of the semiconductor industry. Proficiency in Microsoft Office and excellent communication skills are required. Siemens Software offers flexibility, competitive benefits, and a diverse, inclusive work environment.

Senior Machine Learning Engineering Manager

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Atlassian is seeking a Senior Machine Learning Engineering Manager to join their Core Machine Learning team. The role involves managing the end-to-end machine learning lifecycle, researching and implementing novel techniques, mentoring team members, and collaborating with various stakeholders. The team sits within the Data Technology Insights group, working cross-functionally across Growth, GTM, Product, Finance, and Sales organizations. The ideal candidate should have a Master's or PhD in a quantitative subject, 5+ years of experience managing ML engineering teams, and a strong focus on business practicality. Atlassian offers competitive compensation and a variety of perks and benefits.

Audience Insights Analyst

Company: Axios

Location: Remote

Posted Jan 23, 2025

Machine Learning Engineer II, ML Fraud

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm, a company revolutionizing credit with honest and friendly buy now, pay later options, is seeking a Machine Learning Engineer II to join their ML Fraud team. The role involves developing sophisticated models for real-time transaction decisions, leveraging cutting-edge algorithms and proprietary data to detect and prevent online fraud. The engineer will collaborate with experts to tackle complex challenges, create innovative solutions, and advance fraud detection capabilities. Affirm offers a competitive total compensation package, including health care coverage, flexible spending wallets, time off, and an employee stock purchase plan. The company is remote-first, with most roles available across the country.

Virtual Primary Care Physician (MO Licensure)

Company: Galileo Health

Location: Remote

Posted Jan 23, 2025

Galileo, a nationwide medical practice founded by healthcare pioneer Dr. Tom X. Lee, is seeking culturally sensitive clinicians for a digital-first primary care role. The position involves providing high-quality, comprehensive care via asynchronous text-based chat and synchronous video to diverse patients with complex and chronic conditions. Clinicians will leverage data, technology, and operational rigor to optimize patient outcomes, offering personalized care and shared decision-making. Galileo operates 24/7, requiring a minimum of 14 hours weekly, with competitive compensation and benefits. Ideal candidates have 4+ years of complex care experience, digital health aptitude, and board certification in Family Medicine or Internal Medicine.

Sr. Dir., Technology Industry GTM

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 23, 2025

NSQIP Team Lead

Company: Q-Centrix

Location: Remote

Posted Jan 23, 2025

Q-Centrix offers a purposeful career with a meaningful impact, focusing on quality data abstraction for positive patient outcomes in value-based care. The Clinical Data Lead role involves managing quality tasks, including new team member orientation, IRR validation, fallout reviews, and partner satisfaction. The role requires high accuracy, technical proficiency, strong communication skills, and adaptability. Preferred qualifications include NSQIP data abstraction experience, SCR certification, surgical nursing background, and EMR exposure. Q-Centrix provides a competitive rewards package, including flexible work, robust benefits, and opportunities for professional development.

Portfolio Director, Talent Pipeline Assessments

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Portfolio Director, Talent Pipeline Assessments for their People, Purpose & Brand (PP&B) Talent Pipeline organization. The role involves setting and maintaining the assessment, skills, and research architecture to support a skills-based talent strategy. Key responsibilities include innovating talent pipeline solutions, developing and sustaining skills architecture, conducting continuous research, managing the assessment portfolio, and collaborating for DEI excellence. The ideal candidate will have a PhD in Industrial Organizational Psychology, 5+ years of private sector experience, and expertise in psychometrics, assessment design, and skills taxonomy development.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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