Strong Customer Service Skills Jobs in Washington DC

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Looking for Strong Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Washington DC area.

Principal Project Manager, Commercial Bank

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is seeking a Principal Project Manager for its Commercial Bank. The role involves leading critical and strategic program governance routines, working closely with key stakeholders, and delivering results that impact the company's bottom line. The ideal candidate will have at least 3 years of project management experience, preferably with a PMP, Lean Agile, or Six Sigma certification. The role offers competitive compensation and benefits, and Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Associate, Data Science - People Analytics

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One is seeking a Senior Associate Data Science specialist for their People Strategy & Analytics team. The role involves applying data science and machine learning to understand associate behavior and inform talent strategies. The ideal candidate should be passionate about human capital, innovative, creative, technically skilled, and statistically minded. They should have a degree in a quantitative field and experience in data analysis, open-source programming, machine learning, and relational databases. Preferred qualifications include a master's degree in a STEM field, AWS experience, and proficiency in Python, PyTorch, Scala, or R.

Senior Associate, Data Scientist - Customer Management

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One is seeking a Senior Associate Data Scientist for the Mainstreet Customer Management Data Science team. The role involves partnering with cross-functional teams to deliver data-driven solutions, leveraging a broad stack of technologies including Python, Conda, AWS, H2O, and Spark. The ideal candidate should be creative, innovative, technically skilled, and statistically-minded. Basic qualifications include a Bachelor's or Master's degree in a quantitative field, with relevant experience in data analytics. Preferred qualifications include a STEM degree, AWS experience, and at least 2 years of experience in Python, machine learning, and SQL.

Manager, Project Manager

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is seeking a Manager Project Manager. The role involves leading critical and strategic projects, focusing on skills assessments, development initiatives, and engagement efforts. The successful candidate will work with talented individuals, drive project delivery, and improve business processes. Basic qualifications include a Bachelor's Degree or military experience, at least 6 years of Project Management experience, and at least 2 years of Jira experience. Preferred qualifications include a Masters or MBA degree, 7+ years of Project Management experience, 2+ years of People Management experience, and PMP, Lean Agile, or Six Sigma certification.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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