Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Implementation Engineer

Company: Nucleus Security

Location: EMEA

Posted Dec 07, 2025

Nucleus is hiring an Implementation Engineer in EMEA to support customer onboarding. The role involves deploying vulnerability management solutions and collaborating with teams. Benefits include equity, a strong company culture, and working on innovative solutions.

Bilingual Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job description is for a bilingual Spanish and English customer service role at a Fortune 100 company, specifically for their Gold Customer Service licensed class starting January 26, 2026. The role requires a valid Property & Casualty or Personal Lines License and offers paid mandatory training. The position provides 24/7 support, with responsibilities including assisting customers, delivering expertise, providing guidance, upholding customer care standards, and accurately maintaining data. The company values personal and professional growth, and offers comprehensive benefits and an inclusive culture.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a remote, experienced, and licensed Customer Service Representative within a Customer Response Center. The role involves providing timely and accurate information to policyholders and agents, solving problems related to policies, and ensuring high customer satisfaction. The position requires an active P&C Producers insurance license and offers paid training.

Associate Program Manager

Company: Linux Foundation

Location: Remote

Posted Dec 07, 2025

The Linux Foundation is seeking an Associate Program Manager to join their Program Management Office. The role involves coordinating day-to-day activities across open source projects, facilitating meetings, maintaining documentation, and partnering with project leads and internal teams. The position is remote and requires 2-3 years of experience in program coordination or project management.

Senior Strategist - Employer Branding

Company: Blackbaud

Location: Remote

Posted Dec 07, 2025

The job posting is for a dynamic Employer Branding Leader to build and lead the employer brand strategy for Blackbaud's Global Capability Center in India. The role involves developing and executing a comprehensive employer branding strategy, creating localized EVP, managing campaigns and content, overseeing digital presence and advocacy, supporting events and campus branding, and tracking analytics and reporting. The ideal candidate should have 8+ years of experience in employer branding, marketing, or communications, preferably in a tech or GCC environment, with a proven track record of building and executing employer branding strategies.

Video Ads Editor/Strategist

Company: STERRY

Location: Remote

Posted Dec 07, 2025

STERRY is a cutting-edge marketing agency seeking a Video Ads Editor/Strategist to join their remote team. The role involves crafting high-performing video ads, collaborating with teams, and optimizing campaigns for clients across various online platforms.

Sr. Project Manager - Salesforce

Company: CORESPHERE LLC

Location: Remote

Posted Dec 07, 2025

The job posting is for a Salesforce Project Manager to lead project management processes for client engagements. The ideal candidate should have strong leadership, communication, and analytical skills, as well as experience managing end-to-end Salesforce implementations using Agile Scrum methodology. The role involves serving as the primary point of contact with government agencies, ensuring compliance with contract terms and federal acquisition requirements, and managing multiple projects and remote delivery teams.

Digital Marketing Campaign Assistant

Company: GrowthAssistant

Location: Remote

Posted Dec 07, 2025

This job posting seeks a Digital Marketing Campaign Assistant to manage paid ad campaigns across Facebook, Instagram, and Google Search, with responsibilities including creative editing, reporting, email marketing support, and Salesforce CRM tasks. The role requires 12 years of experience in digital marketing and proficiency with specific tools, offering a salary range of $45,000-$55,000 monthly along with remote work benefits.

Data Visualization Engineer 5 - Content & Studio

Company: Netflix

Location: USA

Posted Dec 07, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company leverages its position as both a content distributor and producer to create data-driven insights for decision-making. The Tools & Insights team within Data Science & Engineering builds data storytelling products for content, partnering with strategists, data scientists, and engineers to create a holistic story through data visualization applications.

Security Software Engineer - ML Detection Engineering

Company: Netflix

Location: USA

Posted Dec 07, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Detection Engineering Team focuses on analyzing high-risk attack paths and creating focused detections to reduce risk to the business. The team is looking for an experienced candidate to help mature and expand their detection frameworks, platforms, and portfolio using machine learning capabilities.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a remote, experienced, and licensed Customer Service Representative within a Customer Response Center. The role involves providing timely and accurate information to policyholders and agents, solving problems related to policies, and ensuring high customer satisfaction. The position requires an active P&C Producers insurance license and offers paid training.

Video Editor

Company: Bamboo Works

Location: Remote

Posted Dec 07, 2025

The job posting is for a Video Editor position with a content creation business based in Scotland. The role involves editing various types of video content for clients across industries, including short-form social media videos, long-form vlogs, and event highlight reels. The position requires 3+ years of experience in editing short-form and long-form videos, proficiency in editing software like Adobe Premiere Pro or Final Cut Pro, and strong storytelling and pacing skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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