Strong Customer Service Skills Jobs
1,810,432 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
Test Quality Engineer (Automation Test Manager)
Company: IBM
Location: Bethesda, US
Posted Dec 05, 2025
The job description outlines the role of a Test Quality Engineer Automation Test Manager at IBM Corporation. The position involves testing applications in the Financial Services domain, defining test strategies, managing global testing teams, automating test cases using AI and tools, creating resource and capacity plans, monitoring quality assurance, and acting as the primary client contact. The role requires a Master's degree or equivalent in Engineering, Computer Science, or related field, along with experience in utilizing various tools and methodologies.
Data Engineer-Data Modeling
Company: IBM
Location: Pune, IN
Posted Dec 05, 2025
The role involves working in IBM Consulting Client Innovation Centers, implementing predictive models, designing enterprise search applications, and collaborating in an Agile environment. It requires a Bachelor's degree, 12+ years of experience in data modeling, and proficiency in data modeling tools and database management systems.
Oracle Cloud SCM Consultant – OM Management
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients and impactful project delivery. It outlines responsibilities like solution design, technical collaboration, and testing, along with requirements for Oracle implementation expertise and certifications.
Managing Consultant - SAP S4 HANA PP/QM
Company: IBM
Location: No City, US
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, focusing on validating SAP SCM Supply Chain Management functionality, particularly Production Planning modules on the SAP S4HANA platform. The role involves collaborating with stakeholders, developing test cases, performing various testing activities, and supporting go-live and post-go-live activities.
Application Architect - COBOL to Java
Company: IBM
Location: Bucharest, RO
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, focusing on a Lead Software Engineer position that involves developing an automated refactoring tool to translate COBOL to Java. The role requires expertise in Java, problem-solving skills, and collaboration with clients worldwide.
Process Delivery Specialist
Company: IBM
Location: Sapporo, JP
Posted Dec 05, 2025
IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and Microsoft Office proficiency.
Associate Application Developer – Adobe Experience – Co-op 2026
Company: IBM
Location: No City, US
Posted Dec 05, 2025
This job posting describes a co-op position at IBM Consulting, focusing on Adobe Experience technologies. The role involves designing, developing, and implementing AEM-based digital experience solutions, as well as working with Adobe Experience Platform. The position emphasizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.
Oracle Data Architect
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, focusing on leading solution architecture and presales for reporting and analytics solutions on Oracle cloud. It outlines the required education, technical expertise, and responsibilities, emphasizing the use of Oracle's analytics offerings and data warehouse solutions.
Data Scientist-Artificial Intelligence
Company: IBM
Location: Pune, IN
Posted Dec 05, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. Responsibilities include scaling an existing RAG code base for a production-grade AI application, developing POCs, and collaborating with development teams. Required skills include proficiency in Python, AI frameworks, and cloud platforms like Azure.
Application Developer-Microsoft Analytics
Company: IBM
Location: Kochi, IN
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, focusing on building long-term relationships with clients, delivering technical expertise, and driving innovation. The role involves developing client strategies, educating clients, and building trust for complex technology deals.
Software Engineer TS/SCI (FSP)
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The text describes a software engineer role at IBM Consulting with opportunities for career growth, collaboration with clients, and work on secure scalable solutions. It emphasizes skills in cloud platforms, Agile methodologies, and secure coding practices, while highlighting a fast-paced environment with development and testing responsibilities.
Content Designer - Public Sector
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
IBM CIC offers a supportive environment with career growth, training, and diverse benefits, emphasizing innovation and inclusivity.