Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Machine Learning Engineer

Company: Gametime United

Location: Remote

Posted Dec 01, 2025

The Machine Learning team is responsible for designing, developing, and deploying cutting-edge AIML solutions, owning the full lifecycle from ideation to production. The role involves working closely with the ML Platform and Data Science teams to maximize the impact of ML across every area of the business. Key responsibilities include designing and implementing AIML solutions, taking end-to-end ownership of the machine learning lifecycle, driving business impact, leveraging and contributing to the ML platform, setting technical standards, and evangelizing ML throughout the organization.

Software Developer (Backend SaaS)

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems. They offer a rewarding career for software engineers passionate about open source, Linux, Python, and web services. Landscape, their management tool, is used to deploy, monitor, and manage fleets of Ubuntu systems.

Lead Product Manager- Monopoly Go!

Company: Scopely

Location: Remote

Posted Dec 01, 2025

Scopely is seeking a Lead Product Manager for their Monopoly GO team, emphasizing innovation and player engagement. The role involves leading product features, collaborating with teams, and requiring expertise in F2P games. The company highlights global impact and offers competitive compensation.

Risk Partnerships Manager - Banks & Treasury

Company: Stripe

Location: Remote

Posted Dec 01, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments, grow revenue, and accelerate new business opportunities. The Risk Partnerships team is responsible for building and maintaining relationships with key partner banks to manage risk for Stripe's business activities. The role involves collaborating with global financial partners to develop and deliver solutions that build Stripe's Global Payments and Treasury Network, while enhancing risk management interactions and executing high-impact initiatives.

Growth Product Manager - Loyalty

Company: Trafilea

Location: Remote

Posted Dec 01, 2025

Trafilea is a consumer tech platform with $1B+ revenue and 12M+ customers seeking a Growth Product Manager to lead loyalty initiatives. The role involves driving subscription growth through data-driven strategies, cross-functional collaboration, and innovative subscription models in a dynamic global team environment.

Head of Marketing

Company: Glitch Productions

Location: Remote

Posted Dec 01, 2025

Glitch Productions is a fast-growing independent animation studio based in Parramatta CBD with over 16 million YouTube subscribers and 4 billion views. They are seeking a dynamic Head of Marketing to lead and elevate their marketing efforts, focusing on strategy, creativity, analytics, and innovation to expand audience reach and strengthen fan engagement across Millennial, Gen Z, and Gen Alpha audiences.

Partnerships Account Executive

Company: Array

Location: Remote

Posted Dec 01, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs deliver consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace. The company is remote-first, focused on high-performing individuals, and seeks a seasoned Partnership Account Executive to drive revenue growth through strategic partnerships.

Senior Gameplay Engineer - Combat

Company: CD PROJEKT RED

Location: Remote

Posted Dec 01, 2025

CD PROJEKT RED is seeking a Senior Gameplay Engineer for Project Sirius, an original video game combining The Witcher world with immersive multiplayer gameplay. The role involves collaborating with designers and animators, building gameplay systems, and writing high-quality code. The company offers a hybrid or fully remote work environment, competitive compensation, and various benefits and perks.

Linux devices software engineer - snapd

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical promotes itself as a leading open-source provider with a globally recognized platform, offering innovative roles in Linux development and emphasizing collaboration, growth, and global opportunities.

Lead Engine Programmer

Company: CD PROJEKT RED

Location: Remote

Posted Dec 01, 2025

CD PROJEKT RED seeks a Lead Engine Programmer to develop innovative RPGs and large-scale open-world games. The role involves technical leadership, team mentoring, and Unreal Engine expertise. The company offers competitive compensation, flexible work arrangements, comprehensive benefits, and a casual, international work environment.

Senior Asset Pipeline TD

Company: CD PROJEKT RED

Location: Remote

Posted Dec 01, 2025

CD PROJEKT RED is seeking a Senior Asset Pipeline TD to join their team working on Cyberpunk 2, the sequel to Cyberpunk 2077. The role involves designing and maintaining custom tools, developing import/export pipelines, and providing technical support. The company offers a hybrid or fully remote work environment, competitive pay, and various benefits and perks.

Staff Data Scientist, Inference - Customer Support

Company: Airbnb

Location: Remote

Posted Dec 01, 2025

The text describes a Staff Data Scientist role at Airbnb's Customer Support team, focusing on causal inference and experimentation to improve customer support experiences. The role involves building segmentation models, determining allocation strategies, measuring long-term impact, guiding experimentation, and providing strategic insights. The ideal candidate should have 9+ years of experience, strong fluency in Python and SQL, familiarity with causal inference and experimentation, and excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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