Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Display Ads Specialist

Company: Welltech

Location: Spain,Cyprus,Poland,Ukraine

Posted Nov 21, 2025

Welltech, a global health innovator with 220M+ app installs, seeks a Senior Display Ads Specialist to drive growth through strategic campaigns and data-driven decisions.

Associate Onboarding Manager

Company: Comply

Location: USA

Posted Nov 21, 2025

Comply is a leading provider of compliance SaaS and consulting services for the global financial services sector. They are seeking an Associate Onboarding Manager to join their post-sales organization and help lead clients through the successful implementation of the Comply platforms. The role involves managing the onboarding process, establishing relationships with stakeholders, becoming a product expert, monitoring progress, driving escalations, training clients, and transitioning clients to the Customer Success team.

Senior Platform Engineer

Company: Cytora

Location: USA

Posted Nov 21, 2025

Cytora, part of Applied Systems, is seeking a collaborative engineer to help build AI-powered insurance solutions with opportunities for innovation, remote work, and competitive compensation in a mission-driven culture.

Sales Compensation Partner

Company: Spotify

Location: USA

Posted Nov 21, 2025

Spotify is looking for a Compensation Partner to join their global Compensation team. The role involves owning the quarterly sales incentive program, collaborating with various teams, providing guidance on compensation programs, and conducting job evaluations. The ideal candidate has 4+ years of experience in a global compensation function, is an expert at prioritizing in a fast-paced environment, and has excellent communication skills.

Platform Engineer

Company: Megaport

Location: North America

Posted Nov 21, 2025

Megaport is a global leader in Network as a Service (NaaS) that has transformed the way businesses connect to the cloud, data centers, and each other. The company is headquartered in Brisbane and has a collaborative, supportive, and fun work environment. They are seeking an experienced Platform Engineer to join the Edge Services Development team and work on the platform that powers the Megaport Cloud Router and Megaport Virtual Edge products.

IT Delivery Manager

Company: TwinStream

Location: UK

Posted Nov 21, 2025

TwinStream is seeking a Delivery Manager to coordinate delivery across multiple projects, lead agile delivery activities, provide lightweight governance, manage risks and dependencies, engage stakeholders, and drive continuous improvement. The role offers a competitive salary, fully remote work, and excellent benefits including pension, private healthcare, learning and development, flexible working, electric vehicle scheme, generous holidays, team events, and additional perks.

Mid/Senior Smart Contract Engineer

Company: LI.FI

Location: EMEA,APAC

Posted Nov 21, 2025

LIFI is a company that simplifies multichain DeFi for traditional financial institutions, fintechs, and service providers. They offer a unified API to access all on-chain liquidity across major blockchains for best price swaps. The company values user experience and aims to make complex technologies accessible to everyone. They are looking for a mid-level Smart Contract Engineer with experience in Solidity, TypeScript, and YUL/Assembly to join their API Expansion Team.

Claims Team Lead | Auto Liability Bodily Injury

Company: Sedgwick

Location: USA

Posted Nov 21, 2025

This job posting highlights Sedgwick's commitment to career growth, work-life balance, and a supportive culture. The role offers remote flexibility, professional development opportunities, and recognition as a top workplace. It emphasizes leadership in claims management with clear responsibilities and qualifications.

Account Manager

Company: Reserv

Location: USA

Posted Nov 21, 2025

Reserv is an insurtech company that uses AI and automation to improve claims efficiency. They are seeking an Account Manager to build client relationships, provide strategic insights, and drive growth. The role requires strong communication skills, insurance knowledge, and a client-focused approach.

Claims Team Lead | Auto Property Damage

Company: Sedgwick

Location: USA

Posted Nov 21, 2025

Sedgwick is a global company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. The company is recognized as one of the best workplaces in the financial services and insurance industry. The job description for a Claims Team Lead position is provided, highlighting the responsibilities, qualifications, and benefits of the role.

Consultant - Strategy & Risk

Company: Optiv

Location: Canada

Posted Nov 21, 2025

This remote position in cybersecurity and risk management consultancy involves conducting security risk assessments, compliance evaluations, and developing risk management programs. The role requires a bachelor's degree, 2-5 years of experience, and knowledge of cybersecurity principles and risk management frameworks. Optiv offers a supportive work environment, professional training, and volunteer opportunities.

Scale Customer Success Manager

Company: Comply

Location: USA

Posted Nov 21, 2025

Comply is a leading provider of compliance SaaS and consulting services for the global financial services sector. They serve thousands of clients and empower Chief Compliance Officers to manage regulatory obligations, mitigate risk, and scale efficiently. The Scale Customer Success Manager role involves building excellent customer experiences, driving adoption, and leveraging data-driven programs to support customers.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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