Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Machine Learning Manager - PF&O (Recommendations & Forecasting)

Company: Reddit

Location: Remote

Posted Nov 18, 2025

Reddit is building a first-class ads platform with new products to connect advertisers with passionate communities. The Advertiser Optimization org is driving this by building autobidding and conversion-based products. The PFampO team is building advertiser and sales tools, including ML systems and data-driven recommendations.

Account Executive - Corporate

Company: Sprout Social

Location: Remote

Posted Nov 18, 2025

Sprout Social offers a dynamic role with career growth opportunities, competitive compensation, and comprehensive benefits. The job description highlights collaboration with industry leaders, professional development, and a supportive work environment, emphasizing innovation and employee empowerment.

Senior Frontend Developer

Company: Clearview

Location: Remote

Posted Nov 18, 2025

Clearview is a remote-first distributed software company that helps startups and scaling companies build products and grow their engineering teams. They offer unparalleled flexibility, paid skill expansion, coworking or home office optimization budget, local meetup budget, and annual summits. They nurture a culture built on trust, collaboration, and personal growth, and are looking for exceptionally strong Senior Frontend Developers with an independent mindset.

Revenue Account Executive (Donor Fundraising)

Company: Code.org

Location: Remote

Posted Nov 18, 2025

The Revenue Account Executive role at Code.org involves identifying, cultivating, and closing new funding partnerships with individuals, foundations, and corporations to support the organization's mission of expanding access to computer science education. The ideal candidate is a proactive relationship builder with a background in technology or software sales, enterprise business development, and a passion for computer science, AI, and educational equity. The role is critical to growing Code.org's revenue base and ensuring the long-term sustainability of its programs.

Data Science Manager - User Growth

Company: Reddit

Location: Remote

Posted Nov 18, 2025

Reddit is hiring a Data Science Manager to lead a team in driving user growth through analytics and strategic initiatives. The role involves collaborating with cross-functional partners, shaping product roadmaps, and building high-performing analytics teams. Reddit offers comprehensive benefits and a remote-friendly work environment.

Staff Privacy Engineer

Company: Reddit

Location: Remote

Posted Nov 18, 2025

The Reddit Privacy Engineering team is seeking a Staff Privacy Engineer to design and implement technical solutions for privacy and data protection. The ideal candidate will have deep knowledge of cloud analytics, storage technologies, and data privacy compliance. The role involves collaborating with product and engineering teams to ensure compliance with data protection regulations and mitigate reidentification risk.

Senior DevOps Engineer

Company: Marketerx

Location: USA

Posted Nov 18, 2025

The company is seeking a highly experienced Senior DevOps Security Engineer to join their founding engineering team. The role involves architecting a resilient, scalable, and secure foundation for their autonomous marketing platform, with a focus on building world-class cloud infrastructure, automating CI/CD pipelines, implementing comprehensive security measures, enabling hypergrowth, and driving intelligence-led operations. The ideal candidate is a seasoned DevOps or SRE professional with a security-first mindset and expertise in cloud platforms, containerization, and Infrastructure as Code.

Quality Manager

Company: Invisible Technologies

Location: Remote

Posted Nov 18, 2025

The job description highlights a role focused on maintaining high standards in AI operations through collaboration with industry leaders, process optimization, and quality assurance strategies. It emphasizes competitive compensation and opportunities to shape AI standards.

Sr. Big Data Engineer

Company: Databricks

Location: Remote

Posted Nov 18, 2025

This job description outlines a Sr Big Data Engineer role focusing on client engagements with big data challenges using Databricks Platform. The position requires expertise in Apache Spark, Kafka, cloud technologies, and experience with data engineering and architecture consulting for transformative big data projects.

Javascript Developer

Company: Clearview

Location: Remote

Posted Nov 18, 2025

Clearview is a remote-first distributed software company that helps startups and scaling companies build products and grow their engineering teams. They offer unparalleled flexibility, paid skill expansion, coworking or home office optimization budget, local meetup budget, and annual summits. The company values trust, collaboration, and personal growth, and empowers employees to take ownership. They seek fluent English speakers with strong communication skills, proactive time management, and expertise in JavaScript/TypeScript, Node, MongoDB, MySQL, PostgreSQL, and automated testing.

Specialist, Trust & Safety Policy - Legal Removals Policy (Intellectual Property)

Company: Reddit

Location: Remote

Posted Nov 18, 2025

Reddit is seeking an experienced Legal Removal Policy Specialist to support their Trust & Safety Policy team in Singapore. The role requires at least 3+ years of relevant experience in Trust & Safety, specifically handling copyright, trademark, and other IP-related legal removal requests. The ideal candidate should have native Indonesian and/or Hindi language expertise, XFN experience working with other Trust & Safety issues, excellent communication skills, and a proactive, self-starting attitude.

Staff Engineer - Payments

Company: TrueML

Location: Remote

Posted Nov 18, 2025

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. They use machine learning to engage customers digitally and adjust strategies in real time. The company values diversity and inclusion, and offers a range of benefits and perks to employees.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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