Support And Enhance Jobs in Atlanta, GA

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Looking for Support And Enhance jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Support And Enhance position in the Atlanta, GA area.

Head of Web Development

Company: LoadUp

Location: Atlanta, GA

Posted Jan 26, 2025

LoadUp, a fast-growing company, is seeking a Head of Web Development to lead the development, optimization, and maintenance of its web properties. This role requires extensive experience with WordPress, frontend technologies, and backend technologies like PHP, Python, and SQL. The ideal candidate should have a strong understanding of web performance optimization, SEO best practices, and cross-browser compatibility. They must also be proficient in modern JavaScript frameworks and have experience with analytics tools. The role involves developing and executing a web development strategy, managing a high-performing team, and ensuring all web properties are optimized for speed, accessibility, search engines, and mobile devices.

Sr. Product Owner Invoice to Cash, Retail Billing

Company: Cox Enterprises

Location: Atlanta, GA

Posted Jan 26, 2025

The Sr Product Owner is a crucial role in a scrum team, responsible for delivering innovative solutions based on high-level business objectives. They work closely with Product Leadership and Business Stakeholders to understand the product vision and prioritize features. Sr Product Owners lead scrum teams in breaking down features into user stories, ensuring team alignment and completeness to the vision and business value. They collaborate with cross-functional teams to build, enhance, and manage products and platforms using Agile software methodologies. The role requires a high-level technical understanding of financial applications, excellent communication and collaboration skills, and a demonstrable track record of success in a dynamic software development environment.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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