Support And Enhance Jobs in New York City, NY

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Looking for Support And Enhance jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Support And Enhance position in the New York City, NY area.

Partner Sales Executive

Company: Canonical

Location: Australia,New Zealand,Anywhere

Posted Nov 22, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is growing its channel sales team to capitalize on demand from partners. The Partner Sales Executive role involves developing channel strategy, recruiting new partners, and driving sales within the ANZ territory.

Principal Security Engineer

Company: Canva

Location: Australia,New Zealand

Posted Nov 16, 2025

Canva is a company that redefines how the world experiences design. They offer flexible work options, a collaborative environment, and a focus on security. The company is looking for a Principal Security Engineer to drive strengthening Canvas security foundations and drive meaningful risk reduction across the business.

Senior Backend Engineer (Ruby), Monitor: Platform Insights

Company: GitLab

Location: APAC,Australia,New Zealand

Posted Nov 22, 2025

The Platform Insights Team aims to create a unified data event platform for querying, visualizing, and analyzing data to optimize workflows within GitLab. They are seeking a Senior Backend Engineer with experience in high-scale Ruby on Rails applications, distributed systems, and data-rich environments. The role involves leading development, collaborating with stakeholders, maintaining code quality, and mentoring team members.

Engineering Manager (FE) - Video Storyline

Company: Canva

Location: New Zealand

Posted Nov 12, 2025

Canva is seeking an Engineering Manager to lead a new team focused on building AI-powered video editing tools. The role involves leading a frontend team, delivering intuitive editing surfaces, collaborating with technical leadership, and defining the frontend technical roadmap. Canva offers a flexible work environment, equity packages, inclusive parental leave, and other benefits.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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