Support And Enhance Jobs in Other US Location

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Looking for Support And Enhance jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Support And Enhance position in the Other US Location area.

Media Engagement Associate

Company: ION Group

Location: Other US Location

Posted Feb 03, 2025

ION Analytics is seeking a Media Engagement Associate with excellent communication and relationship-building skills. The role involves managing frontline relationships with global media outlets, driving multimedia coverage in leading financial publications, and strengthening Dealogic's media presence. Key responsibilities include media support, market trend analysis, and product knowledge. Required skills include proven experience in a client-facing role, excellent English language skills, and data analysis capabilities. Desired skills include experience with consultancy firms, investment banks, and data science tools. ION is a rapidly expanding global company with a diverse and inclusive environment.

Graphic Designer

Company: Emi Labs

Location: Other US Location

Posted Feb 03, 2025

Emi Labs is a startup aiming to increase access to professional opportunities for frontline workers, who are digitally invisible. They have developed an AI recruitment assistant, Emi, to streamline the recruitment process. The company has raised $11M in funding and is looking for a Graphic Designer to join their marketing team. The role involves creating visually compelling branded materials, maintaining brand guidelines, collaborating with cross-functional teams, managing projects, and supporting various marketing initiatives.

Analyst, Accounting & External Reporting

Company: Mondelēz International

Location: Other US Location

Posted Feb 03, 2025

Mondelēz International is seeking a candidate to join their Accounting and External Reporting team. The role involves supporting accounting and external reporting activities, contributing to a strong controls and compliance environment, and performing special projects. The ideal candidate will have technical expertise in accounting and external reporting, business acumen, leadership skills, a growth and digital mindset, and integrity. Mondelēz International values its employees and encourages professional growth before recruiting new talent.

Project Controls Specialist (00405)

Company: PMA Consultants

Location: Other US Location

Posted Feb 03, 2025

PMA is seeking a Project Controls Specialist for onsite work in Raleigh, North Carolina. The role involves assisting the Project Controls Manager on large manufacturing projects, developing and maintaining project schedules, cost estimates, and status reports. The ideal candidate should have a Bachelor's degree in engineering, construction management, or a related field, with 5+ years of project controls experience. Proficiency in Primavera P6, MS Project, and Microsoft Office suite is required. PMA values employee wellbeing, diversity, and offers competitive pay, benefits, and career development opportunities.

Senior Site Reliability Engineer

Company: Papara

Location: Other US Location

Posted Feb 03, 2025

Papara, a leading fintech company based in Turkey with over 20 million users, is seeking a DevOps professional with 4+ years of experience in UNIX/Linux administration, SRE, and DevOps. The role involves production deployment, troubleshooting, improving DevOps processes, and developing a product used by thousands daily. Papara offers a competitive salary, private pension plan, transportation and meal allowance, professional development opportunities, health and life insurance, and a range of perks including free access to Papara services, technical equipment, and platform memberships. The company values innovation, productivity, and success, and is committed to a discrimination-free environment with a green and pet-friendly campus.

My Work & Life Advisor

Company: Mondelēz International

Location: Other US Location

Posted Feb 03, 2025

Mondelēz International is seeking a customer service professional to join their Digital Services team in Southeast Asia. The role involves providing frontline support, guiding employees through specific processes, and resolving issues. The ideal candidate will have experience in customer service, working in a shared service organization, and using case management systems. They should possess active listening skills, judgment skills, multitasking abilities, and operational excellence. The position offers the opportunity to work with well-known brands like Oreo and Cadbury, and to contribute to the company's mission of leading the future of snacking. Mondelēz International is an equal opportunity employer.

Talent Acquisition Coordinator, SEA

Company: Mondelēz International

Location: Other US Location

Posted Feb 03, 2025

Mondelēz International is seeking a candidate for a temporary, fixed-term position in Service Operations Delivery, Global Business Services. The role involves coordinating duties to support impeccable service operations, ensuring processes are adhered to and documented. The ideal candidate will have experience in their specific process area, working in a shared service organization, and possess operational excellence with a customer service focus. They should also have knowledge in data processing, computer applications, and excellent communication and interpersonal skills. The candidate will be responsible for writing documentation, managing filing and storage of documentation, ensuring data privacy and legal compliance, and initiating and following up on third-party vendor activities. The position is based in Southeast Asia, serving 19 markets with more than 18 nationalities and 7500 employees. Mondelēz International is an equal opportunity employer.

Senior Product Designer

Company: Pipedrive

Location: Other US Location

Posted Feb 03, 2025

Pipedrive, a cloud-based CRM software trusted by over 100,000 companies in 179 countries, is seeking a Senior Product Designer. The ideal candidate will have at least five years of experience, strong analytical skills, and proficiency in Figma and Atlassian tools. They will work closely with the product manager and team to research user needs, prototype solutions, and ensure design consistency. Pipedrive offers a valued-driven work environment, flexible working hours, and competitive benefits.

Customer Care Team Manager | Mandarin and Japanese Speaking

Company: Sutherland

Location: Other US Location

Posted Feb 03, 2025

Sutherland is looking for a leadership-oriented and self-motivated individual to join as a Customer Care Team Manager, specifically for Mandarin and Japanese speaking candidates. The role involves leading a team of at least 10 associates, identifying service improvement areas, assisting in hiring, managing scheduling, collaborating for process improvements, conducting quality assurance, and developing training programs. The ideal candidate should have a Bachelor's or Associate's degree, at least 2 years of relevant Team Leader experience, proven customer service experience, effective coaching skills, proficiency in MS Office, and strong verbal and written communication skills in Mandarin and Japanese.

My Rewards Advisor, Eurasia

Company: Mondelēz International

Location: Other US Location

Posted Feb 03, 2025

Mondelēz International is seeking a specialist to join their Digital Services team, focusing on service operations. The role involves ensuring service level agreements are met, driving standardization and simplification of processes, and leading continuous improvement. The ideal candidate will have experience in their specific process area, shared service organization, process design, and effective communication. Mondelēz International values its employees and encourages internal growth before recruiting new talent.

Intermediate Software Engineer

Company: PointClickCare

Location: Other US Location

Posted Feb 03, 2025

PointClickCare is a leading North American healthcare technology platform, recognized by Forbes and Waterstone Human Capital. They offer a vibrant culture, opportunities for career growth, and meaningful work. The company is seeking an Intermediate Software Engineer with experience in Java, automated testing, relational databases, RESTful API endpoints, and UI development. Bonus points for experience with Spring Boot, React, Selenium, cloud services, and more. PointClickCare provides comprehensive benefits and is committed to equal employment opportunity and information security.

Team Manager (Mandarin and Cantonese) – Technical Sales

Company: Sutherland

Location: Other US Location

Posted Feb 03, 2025

Sutherland is looking for a leadership-oriented and self-motivated individual to join as a Team Manager for Web Hosting Technical Sales. The role involves driving business results, managing administrative responsibilities, developing team members, maintaining client relationships, and ensuring high morale. Successful candidates will have at least 2 years of experience in a similar role, technical sales knowledge, strong communication skills, and the ability to manage time effectively. A proactive attitude, trust-building skills, and the ability to think outside the traditional role are also required. Mandarin and Cantonese proficiency, preferably as a native speaker, is a plus.

Frequently Asked Questions

What are the typical salary ranges for Support & Enhance roles by seniority?
Entry‑level support engineers earn between $55,000 and $70,000 annually, while mid‑level engineers range from $70,000 to $95,000. Senior engineers can command $95,000 to $125,000, and lead or solution‑architect positions often exceed $120,000, reaching up to $150,000 for highly specialized roles in major tech hubs.
Which skills and certifications are required for Success in Support & Enhance?
Core skills include incident management, root‑cause analysis, performance tuning, and proficiency with ticketing systems like <em>JIRA</em> and <em>ServiceNow</em>. Technical expertise in cloud platforms (AWS, Azure, GCP), monitoring tools (New Relic, Datadog, Splunk), and scripting (Python, Bash) is essential. Certifications such as ITIL Foundation, CompTIA A+ or Network+, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator, and Red Hat Certified System Administrator add measurable credibility.
Is remote work available for Support & Enhance positions?
Yes. Approximately 80% of Support & Enhance roles offer fully remote or hybrid arrangements, allowing engineers to collaborate across time zones while maintaining a healthy work‑life balance. Companies provide the necessary tools—remote desktop, VPN, and cloud‑based dashboards—to ensure seamless incident resolution from anywhere.
What career progression paths exist within Support & Enhance?
A typical trajectory starts as a Support Analyst, advances to Senior Support Engineer, then to Lead Engineer or Technical Support Manager. From there, professionals can transition to DevOps Engineer, Site Reliability Engineer, or Solution Architect. With proven expertise, many move into product management or consulting roles, leveraging deep operational knowledge to shape product strategy.
What industry trends are shaping the future of Support & Enhance?
Key trends include the adoption of cloud‑native infrastructure, which increases the need for container‑oriented support; AI‑driven ticket triage that automates routine queries; and the shift toward continuous monitoring and self‑healing systems. Automation of incident playbooks using tools like PagerDuty and Opsgenie, coupled with DevSecOps practices, is redefining how support teams scale and maintain uptime.

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