Support And Enhance Jobs in Washington DC

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Senior Information Systems Administrator (R3077) *Top Secret Clearance required

Company: Shield AI

Location: Washington DC

Posted Feb 02, 2025

Shield AI is seeking a highly experienced Systems Administrator with 35 years of experience to join their Classified IT Team. The ideal candidate will have a strong desire to learn, exceptional troubleshooting skills, and a commitment to upholding high standards. The role involves maintaining classified and CUI information systems, providing technical support, problem resolution, escalation, documentation, onsite support, imaging and deployment, training and development, and participating in new system planning. Required qualifications include extensive experience in system administration, customer support skills, technical skills in Windows Server, Ubuntu, and cloud environments, A+ and Security+ certifications, and a DOD Top Secret security clearance. Preferred qualifications include advanced technical expertise, scripting and automation skills, and cross-platform experience.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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