Support And Enhance Jobs in Washington DC

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Senior Oracle Federal Financials P2P CLM SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 29, 2025

i360technologies is a growing GOVCON professional services company founded in 1999, offering competitive pay, robust benefits, and professional development opportunities. The company is seeking motivated individuals to join their first-class team, providing unlimited professional growth and career possibilities. The role involves expertise in Oracle GL, FV, SLA, PO, and AP modules, implementing new initiatives, and providing oversight to the Help Desk Support Team. The ideal candidate should have a BSBA degree in a relevant discipline, strong communication skills, and experience in Oracle R12 Federal Financial applications. Benefits include a referral bonus, 401k matching, health care plan, and paid time off.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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