Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Partner Manager - Automattic for Agencies

Company: Automattic Careers

Location: Australia

Posted Dec 15, 2025

This job description outlines a Partner Manager role at Automattic, focusing on driving growth through strategic partnerships with digital agencies. The position requires managing relationships, executing sales strategies, and collaborating across teams. It emphasizes skills in sales, analytics, and cross-functional collaboration, with competitive compensation and remote work flexibility.

Package Consultant-Salesforce

Company: IBM

Location: Mysore, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for professional growth. It highlights roles in Salesforce consulting, strategic leadership, and technical expertise, while outlining educational and skill requirements for the position.

Lead Site Reliability Engineer

Company: Masabi

Location: Canada

Posted Dec 15, 2025

Masabi seeks a Lead Site Reliability Engineer to drive global infrastructure scalability, using AWS and cloud-native tools. The role emphasizes automation, reliability, and collaboration, with competitive benefits and a mission to simplify public transport.

Senior Backend Engineer - Intents API

Company: LI.FI

Location: EMEA

Posted Dec 15, 2025

LIFI is simplifying multichain DeFi for traditional institutions with a unified API for cross-chain liquidity. They seek a Senior Backend Engineer to build secure, high-throughput systems for their offchain coordination service, emphasizing security, performance, and trustless crosschain experiences. The company promotes a collaborative culture with benefits like remote work, equity, and global team offsites.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes an HR Services Administrator role at IBM, focusing on recruiting, staffing, talent processes, and compliance. It outlines responsibilities such as attracting talent, partnering with managers, ensuring business controls, and potential team leadership duties.

Staff Engineer - Site Reliability

Company: Zapier

Location: North America

Posted Dec 15, 2025

Zapier is hiring a Staff Site Reliability Engineer with expertise in observability and AI integration. The role emphasizes defining reliability strategies, mentoring teams, and fostering a culture of engineering excellence. The company promotes diversity, inclusion, and transparency in its hiring process while highlighting its commitment to automation and customer security.

Senior Backend Software Engineer

Company: Bud Financial

Location: UK

Posted Dec 15, 2025

Bud's mission is to create compelling financial data products. As a Backend Engineer, you'll work with Go, modern tools, and a collaborative team. Benefits include competitive salaries, learning budgets, and flexible working. The company values diversity and innovation.

Application Developer-Oracle Cloud UX Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves collaborating with global clients on hybrid cloud and AI solutions, working in innovation centers to deliver technical expertise. Responsibilities include solving complex business problems and implementing HCM Cloud projects with required technical skills.

Finance Manager

Company: ReFED

Location: USA

Posted Dec 15, 2025

ReFED is a US-based nonprofit dedicated to reducing food waste through evidence-based solutions and innovative tools. The Finance Manager role involves managing financial processes, grant reporting, and supporting organizational growth. The position emphasizes transparency, inclusivity, and alignment with ReFED's mission to create a sustainable food system. The company offers competitive compensation, professional development opportunities, and a flexible work environment.

SAP Application Architect

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

The job description outlines an SAP ABAP Architect role at IBM Consulting, focusing on technical design, collaboration with clients, and modernization projects. Required expertise includes SAP ABAP, BPA, and AI tools, with preferred experience in S4HANA and cloud technologies.

Application Developer-Microsoft Dynamics 365 Finance & Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves working with global clients to enhance hybrid cloud and AI solutions using IBM's technology. It requires expertise in X++/C, technical design, and integration tools like REST/SOAP.

Recruiter

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a recruitment role requiring 24 years of experience in IT hiring, with responsibilities including full-cycle candidate management, collaboration with hiring managers, sourcing through multiple channels, and maintaining recruitment records. It specifies educational requirements, technical skills, and preferred experiences in volume/hiring initiatives.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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