Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Accounting Technologist

Company: IBM

Location: BUENOS AIRES, AR

Posted Dec 11, 2025

This job description seeks an Accounting Technologist with experience in data management, analysis, and visualization tools. The role involves transforming financial data, ensuring quality, and collaborating with stakeholders to deliver data-driven solutions. Required skills include SQL proficiency, scripting languages, and strong analytical abilities.

Software Engineer - Backend

Company: IBM

Location: Austin, US

Posted Dec 11, 2025

This job description outlines a Software Engineer role requiring expertise in Agile development, microservices, AWS, and DevOps tools. It emphasizes cross-functional collaboration, CI/CD pipelines, and proficiency in languages like Golang and Java. The position demands both technical skills and adaptability to business needs.

Technical Lead Developer – Data Classification & Compliance

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description seeks a technical leader with expertise in mainframe systems and modern software development for data classification initiatives in the financial services industry. The role requires balancing technical leadership, compliance expertise, and secure architecture design for regulated projects, with emphasis on machine learning integration and security-by-design principles.

Consulting Account Executive, NYC/Philly

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description highlights a Consulting Account Executive role at IBM, emphasizing opportunities to lead in technology innovation, solve complex problems, and grow business through collaboration with clients and partners. The position requires expertise in data analytics, strong communication skills, and a track record in sales, with integration into IBM's organization post-acquisition.

Technical Support engineer - PLM QM

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

A career in IBM Consulting involves collaborating with global clients on hybrid cloud and AI projects, focusing on SAP HANA and Quality Management with technical expertise. The role emphasizes innovation, client impact, and working within strategic partner ecosystems to drive technological adoption.

Application Developer-Open Source

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, Agile methodologies, and professional growth opportunities. It outlines responsibilities, required skills in SAP Hybris Commerce and Java, and the importance of delivering impactful solutions for clients.

Quality Engineer-FullStack

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text describes a Full Stack Tester role with responsibilities spanning test strategy development, automation, collaboration with cross-functional teams, and technical requirements including tools like Jira, Selenium, and CI/CD pipelines. It emphasizes both functional and non-functional testing across frontend/backend layers.

FedRAMP Technical Services Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description highlights a role in IBM's FedRAMP Technical Services Department, focusing on technical change management, compliance with FedRAMP and NIST standards, cross-functional collaboration, and career growth opportunities within IBM's innovative environment.

Quality Engineer STUDENT CONVERSION

Company: IBM

Location: Ciudad Autónoma De Buenos Aires, AR

Posted Dec 11, 2025

This job description highlights opportunities for professional growth, collaboration with global clients, and a supportive environment focused on innovation and technical expertise in IBM Consulting. The role emphasizes agile methodologies, career development, and impactful contributions to clients through cutting-edge technology.

Application Developer-RDBMS

Company: IBM

Location: Mumbai, IN

Posted Dec 11, 2025

This role involves working with clients globally to develop customized systems using IBM's technology. It requires expertise in database design and agile methods, offering opportunities for innovation and career growth.

Policy and Governance Strategy Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text outlines a job role at IBM Federal Consulting requiring expertise in policy analysis, legislative affairs, and DoD governance. It specifies educational qualifications, experience in federal legislative processes, and clearance requirements for the position.

Consultor SAP FI AFC (Advanced Financial Closing)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

The text describes a SAP AFC consultant role involving process design, configuration of SAP HANA solutions, and integration with financial systems. It outlines required expertise in AFC configuration, governance frameworks, and client workshops, while emphasizing technical and industry knowledge.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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