Support And Enhance Jobs

1,890,213 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Deputy Group Manager – Order to Cash

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation in hybrid cloud and AI solutions. It emphasizes career growth, strategic partnerships, and the importance of curiosity and continuous learning in a supportive professional environment.

Security Consultant - Biometrics

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on client collaboration, innovation in hybrid cloud and AI, technical problem-solving, and professional growth opportunities. It highlights roles involving biometric device troubleshooting, endpoint integration, and working with global clients through IBM's delivery centers.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in Java frameworks. It highlights opportunities for impactful work through IBM's ecosystem and delivery centers.

Streaming Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing growth, innovation, and contributions to impactful projects. Responsibilities include ensuring system stability, collaborating on open-source initiatives, and maintaining high uptime for customers.

Solution Consultant, IBM Apptio

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a Solution Consultant role involving partnership with sales teams, creating value propositions, technical validations, and presentations. It highlights training opportunities, team support, and career growth in a fast-paced environment.

Senior Transformation Consultant (SAP BTM)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 09, 2025

This text describes a Senior Transformation Consultant role at IBM Consulting, focusing on SAP transformation journeys, collaboration with global clients, and leveraging advanced technologies to drive business value through strategic planning and execution of hybrid cloud and AI initiatives.

DevOps Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM seeks a DevOps Engineer to contribute to innovative cloud infrastructure projects, emphasizing collaboration, growth, and technical expertise in a dynamic environment.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This job description outlines a role as an SAP SLT Consultant in IBM's delivery centers, focusing on system implementation, data replication, and cross-functional collaboration. It lists required qualifications, technical expertise, and preferred experience for the position.

Package Consultant-Workday Recruiting

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise, and opportunities to drive innovation through hybrid cloud and AI solutions. It outlines role responsibilities, required qualifications, and preferred skills for a specialized consulting position.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers requiring technical expertise, configuration management, and communication skills. It specifies educational qualifications, technical experience with SAP CPI, and preferred attributes like analytical skills and project experience.

Praktikum – Firmware Development (m/f/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 09, 2025

The text describes a software development internship opportunity focusing on IBM Z Firmware development, requiring skills in Linux environments, C/C++, and system-level programming. It highlights positive aspects like working with advanced technologies and contributing to critical system improvements.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Deputy Manager role in IBM's Record to Report R2R domain, emphasizing collaboration with innovative companies, career growth opportunities, and technical expertise in accounting processes. It highlights IBM's commitment to professional development and strategic partnerships.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

Related Pages