Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

JumpCloud

Company: JumpCloud

Location: Remote

Posted Dec 19, 2025

This text promotes a job opening at JumpCloud with specific requirements for applicants to include certain keywords and tags to verify they read the posting. It explains a beta feature aimed at reducing spam applications by allowing companies to search for qualified candidates.

Staff Software Engineer - Gen AI

Company: Blackbaud

Location: USA

Posted Dec 19, 2025

This job description outlines a remote Stafflevel Full Stack Software Engineer role with responsibilities in web development, collaboration methodologies, and cloud technologies. It highlights competitive pay, benefits like medical insurance and a 401k program, and a commitment to diversity and flexible remote work.

Full Stack Software Engineer III Angular Java

Company: MeridianLink

Location: Remote

Posted Dec 19, 2025

This job posting seeks a Senior FullStack Software Engineer with expertise in Angular and Java-based backend development. The role involves building responsive user interfaces, collaborating across teams, and contributing to fullstack architecture. Qualifications include 6+ years of experience, mastery of frontend tools, and knowledge of JavaJ2EE. Preferred skills include DevOps tools and microservices architecture.

Optim Technical Support Professional

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description highlights a Technical Support Engineer role at IBM focusing on data management solutions. It emphasizes collaboration with global teams, customer satisfaction, and opportunities for professional growth through advanced technologies and skill development.

SailPoint Engineer

Company: Guidehouse

Location: USA

Posted Dec 19, 2025

This job description outlines a Software Development role requiring expertise in SailPoint, IAM, and cloud technologies. It highlights competitive compensation, a comprehensive benefits package, and opportunities for professional growth. The position emphasizes adherence to security standards and collaboration with cross-functional teams.

Consultant - AI Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job posting highlights an AI engineering role at IBM's acquired Hakkoda, emphasizing innovation, collaboration, and growth opportunities. The position involves developing AI solutions, working with clients, and leveraging cloud technologies. Required skills include expertise in machine learning, programming languages, and cloud platforms. The company promotes a dynamic environment with focus on learning and impactful problem-solving.

Consultant - SmartRecruiters Implementation

Company: Cielo

Location: UK

Posted Dec 19, 2025

The text describes a job opportunity at Cielo as a functional implementation consultant, emphasizing career growth, collaboration with industry experts, and a supportive work environment. It highlights the company's mission to create careers for ambitious individuals and outlines requirements, responsibilities, and qualifications for the remote role. The description focuses on professional development, technology implementation, and a positive team culture.

Senior Software Engineer - (Java) - Canva AI

Company: Canva

Location: Remote

Posted Dec 19, 2025

This job description highlights a Senior Backend Engineer role at Canva AI Group, emphasizing opportunities to shape AI-powered platforms, drive scalable solutions for 150 million users, and contribute to innovative projects. The role combines technical leadership, cross-functional collaboration, and impactful product development.

Site Reliability Engineering Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

The text describes a role in IBM Finance & Operations with responsibilities involving server administration, automation scripting, and technical expertise. It highlights required skills in IBM WebSphere Application Server, JVM tuning, and security protocols, while emphasizing IBM's commitment to career development and innovation.

Chief Operating Officer

Company: Shah & Associates CPAs PA

Location: USA

Posted Dec 19, 2025

The job posting seeks a Chief Operating Officer to drive operational excellence and scale the firm to $4M ARR with a 50% profit margin, emphasizing accountability, systems, and growth.

Environment and Sustainability Intern

Company: IBM

Location: New York, US

Posted Dec 20, 2025

The internship focuses on environmental programs and sustainability, requiring skills in chemistry, data analysis, and collaboration. Applicants should have a growth mindset and strong communication abilities.

Senior Product Designer

Company: Mercury

Location: Remote

Posted Dec 19, 2025

Mercury applies Dieter Rams' 'less but better' design philosophy to create intuitive, premium financial tools emphasizing elegant simplicity and exceptional user experiences. They seek senior product designers to shape their vision across banking and fintech products.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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