Supportive Work Environment Jobs in Washington DC

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Manager, Product Management - Fraud (US Card)

Company: Capital One

Location: Washington DC

Posted Feb 01, 2025

Capital One's Fraud Product team is seeking a Product Manager for two key areas: Authentication & Verification and Payment Fraud Decisioning. The role involves driving the roadmap and delivery for real-time intelligent authentication experiences, determining strategy for pooling and reusing authentication tools, building a 101 Learning of the Authentication and Verification Space, outlining CX pain points, and managing a Senior Associate. The Product Manager will also lead a tech team, own feature and capability delivery, partner with data science teams, and collaborate with partner teams. Key qualifications include intellectual curiosity, communication and influencing skills, being a doer, passionate and customer-focused, a learner, and a team player. Basic qualifications include a Bachelor's Degree or military experience and at least 3 years of product management experience or experience in product design, agile delivery, business analysis, data science, or software engineering.

Frequently Asked Questions

What are the typical salary ranges by seniority for Supportive Work Environment roles?
Entry‑level Wellness Coordinators earn $45,000–$60,000, mid‑level Culture Officers or Employee Relations Managers command $60,000–$80,000, and senior leaders such as VP of People or Chief Diversity Officers earn $90,000–$130,000 depending on company size and region.
Which skills and certifications are essential in this field?
Key skills: empathetic communication, conflict resolution, data analytics, and program design. Tool proficiency: HRIS platforms like Workday or BambooHR, culture survey tools such as Culture Amp or Officevibe, wellness apps like Headspace, and collaboration suites like Slack or Teams. Certifications: SHRM‑CP/SCP, PHR/SPHR, Certified Employee Assistance Program (CEAP), and CPLP for learning professionals.
Is remote work available for Supportive Work Environment positions?
Yes, many roles—especially Wellness Coordinators, L&D Specialists, and Virtual Employee Relations Managers—are fully remote or hybrid. Success depends on mastery of virtual onboarding, asynchronous training tools, and remote engagement platforms.
What career progression paths exist in this category?
Typical trajectories move from Wellness Coordinator to Senior Wellness Manager, then to People Operations Manager, VP of People, and ultimately Chief People Officer. Learning specialists can progress from Learning Coordinator to L&D Manager, Director of L&D, and Chief Learning Officer.
What industry trends are shaping Supportive Work Environment roles?
Current trends include increased focus on mental health and resilience, AI‑driven engagement analytics, gamified wellness programs, remote‑first culture strategies, data privacy compliance for employee data, and a stronger emphasis on DEI metrics and reporting.

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